CUCM 10 serial number
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06-20-2014 01:17 PM - edited 03-19-2019 08:18 AM
I need to open a TAC case involving a CUCM v10 server running as a VM. Where do I find the serial number???
Thanks, Mike
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06-20-2014 04:35 PM
CUCM doesnt have a serial number. You need a ESW contract number or try opening with the serial number of the UCS server.
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08-25-2015 11:08 PM
[+5] to George.
You can get the serial number of UCS chassis either from CIMC [the first page which comes when u enter IP on IE] or through vsphere client.
Click on VMHost.Select Configuration TAB ---Hardware -- Processors ---System---Service Tag .
regds,
aman
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08-25-2015 08:22 PM
- Use Navigation to open 'Cisco Unified OS Administration'.
- Login using the System user/pass.
- Click Show -> Hardware.
- One of the Hardware Resources listed will be Serial Number.
The attached image shows what the output looks like.
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08-15-2017 10:01 PM
the same CUCM serial number can be found in cli
show hardware
but with this it's impossible to open TAC case becouse spaces not allowed and without spaces also impossible
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08-29-2019 05:26 AM
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08-26-2015 01:15 AM
If it is a software problem in CUCM you need only the ESW or the SWSS contract to get the support from Cisco.
