is there a way to tell or a report to show if a call was made via CAD or the phone? when I test making a call from either CAD or the phone and run CDR both calls show the device is the mac of the phone.
CAD is not a soft phone so you never make calls from CAD, if you use the dialpad on CAD it uses CTI to initiate the call from the devices it is logged onto, i.e. desk phone. So, you will always see calls originated from the phone.
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