CUCM - LDAP Directory Issue

[Kasiraman S]

Hi All,

I'm trying to configure a LDAP directory is CUCM. I manually added a OU in AD and trying to sync that OU with CUCM user base but it is throwing error in CUCM stating wrong LDAP User Search Base. I'm able to add the default "Users" OU but not the one I manually created called "CUCM". Please let me know if I'm doing anything wrong here.

I have attached the Screenshot of the Error and the AD OU structure.

Thanks,

Kasi

[Jonathan Schulenberg · Accepted solution]

It should be OU=CUCM,DC=SLHL,DC=com. The users container is not a normal LDAP organizational unit which is why you use CN= instead of the typical OU=.

Also, username@domain.com is not a Distinguished Name. That's the UPN which may or may not always work. I suggest you change this to a real DN which would look like CN=the full name,CN=Users,DC=SLHL,DC=com (or whatever container it's in). The CN= attribute is typically the display name in AD; however, you can check the using ADSI Edit or AD Explorer.