ā03-20-2016 02:55 AM - last edited on ā03-25-2019 09:56 PM by ciscomoderator
Hello everyone,
I have upgraded from cucm v10.5 to 11.x. All the features are working well. But only in the phone status it is shown as none and ipv4 as none.
How can I resolve this issue?
Regards
Shabeer
ā03-20-2016 07:48 AM
Are you seeing this on CUCM side or on the actual phone?
Is the phone working?
ā03-21-2016 12:43 AM
hi Chris,
I am seeing the issue in CUCM side. All the phones are getting the TFTP.
Regards,
Shabeer
ā03-21-2016 04:35 AM
Can you try registering the phones with the Publisher and see if you experience the same issue. Also check the database status report under Cisco Unified reporting for any database related errors or alerts.
Manish
ā03-20-2016 09:35 PM
Can you try restarting the Cisco RIS Data Collector service. Are you facing this issue from all the CM servers or a specific one.
What is the status of DB Replication. Check using RTMT
Callmanager > Service > Database Summary or run below command from CM Publisher CLI:
utils dbreplication runtimestate
In case, if the restart of Cisco RIS Data Collector does not resolve the issue, then go for a complete cluster reboot (first publisher followed by subscribers)
Below is the reason that we need to restart the service:
Every CUCM server in a cluster stores a copy of the database on their hard disks, they replicate it to the RAM Memory in order to access to it faster. The RIS Data Collector is the service that retrieves the information of the RAM Memory database and displays it in the web interface.
Regards
Deepak
ā03-21-2016 12:42 AM
hi Deepak,
I have checked RTMT and report is GOOD. Let me try restarting the Cisco RIS Data Collector service and will update
thank you!!!
ā03-21-2016 02:09 AM
Yes, restart the service and then update accordingly.
Regards
Deepak
ā03-21-2016 04:19 AM
Hi,
After restarting the Cisco RIS Data Collector service, only one phone seem to be registered. I tried restarting the PUB and SUB, but still the issue is not resolved.
Best Regards,
Shabeer
ā03-21-2016 10:16 AM
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