Solved: CUE/Unity Express not receiving digits

Chris Campbell · ‎07-24-2020

New setup; trying to work through a basic configuration using example from Kevin Wallace. After getting the license issue worked out, I can get into Unity Express from a phone in the house (haven't tried from outside line yet), but the system doesn't seem to receive the digits I press. The first prompt asks me to press 1 to record my name. It acts as though I haven't pressed a digit at all.

I've tried sip-notify, kpml-notify; nothing seems to work.

on router

dial-peer voice 2 voip

destination-pattern 4500

session protocol sipv2

session target ipv4:10.0.22.230

dtmf-relay sip-notify

codec g711ulaw

no vad

On CUE ISM:

kz-vm# sh run

Generating configuration:

clock timezone America/Chicago

hostname kz-vm

line console

system language preferred "en_US"

software download server url "ftp://127.0.0.1/ftp" credentials hidden "6u/dKTN/hsEuSAEfw40XlF2eFHnZfyUTSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP"

site name local

end site

license agent max-sessions 9

privilege ManagePublicList create

privilege ViewPrivateList create

privilege ViewHistoricalReports create

privilege broadcast create

privilege vm-imap create

privilege local-broadcast create

privilege manage-passwords create

privilege ViewRealTimeReports create

privilege manage-users create

privilege ManagePrompts create

groupname Broadcasters create

username Administrator create

username br2phone1 create

username br2phone2 create

privilege ManagePublicList description "Privilege to manage public lists"

privilege ViewPrivateList description "Privilege to view private list"

privilege ViewHistoricalReports description "Privilege to view historical reports"

privilege broadcast description "Privilege to send local or remote broadcast messages"

privilege vm-imap description "Privilege to manage personal voicemail via IMAP client"

privilege local-broadcast description "Privilege to send local broadcast messages"

privilege manage-passwords description "Privilege to reset user passwords"

privilege ViewRealTimeReports description "Privilege to view realtime reports"

privilege manage-users description "Privilege to create, modify, and delete users and groups"

privilege ManagePrompts description "Privilege to create, modify, or delete system prompts"

privilege ManagePublicList operation system.debug

privilege ManagePublicList operation voicemail.lists.public

privilege ViewPrivateList operation voicemail.lists.private.view

privilege ViewHistoricalReports operation report.historical.view

privilege broadcast operation system.debug

privilege broadcast operation broadcast.local

privilege broadcast operation broadcast.remote

privilege vm-imap operation voicemail.imap.user

privilege local-broadcast operation system.debug

privilege local-broadcast operation broadcast.local

privilege manage-passwords operation system.debug

privilege manage-passwords operation user.pin

privilege manage-passwords operation user.password

privilege ViewRealTimeReports operation report.realtime

privilege manage-users operation system.debug

privilege manage-users operation user.mailbox

privilege manage-users operation user.pin

privilege manage-users operation user.password

privilege manage-users operation group.configuration

privilege manage-users operation user.remote

privilege manage-users operation user.configuration

privilege manage-users operation user.notification

privilege ManagePrompts operation system.debug

privilege ManagePrompts operation prompt.modify

groupname Administrators member Administrator

groupname Administrators member br2phone1

groupname Broadcasters privilege broadcast

username br2phone1 phonenumber "2074"

restriction msg-notification create

restriction msg-notification min-digits 1

restriction msg-notification max-digits 30

restriction msg-notification dial-string preference 1 pattern * allowed

backup server url "ftp://127.0.0.1/ftp" credentials hidden "EWlTygcMhYmjazXhE/VNXHCkplVV4KjescbDaLa4fl4WLSPFvv1rWUnfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP"

calendar biz-schedule systemschedule

open day 1 from 00:00 to 24:00

open day 2 from 00:00 to 24:00

open day 3 from 00:00 to 24:00

open day 4 from 00:00 to 24:00

open day 5 from 00:00 to 24:00

open day 6 from 00:00 to 24:00

open day 7 from 00:00 to 24:00

end schedule

ccn application autoattendant aa

description "autoattendant"

enabled

maxsessions 10

script "aa.aef"

parameter "dialByExtnAnytime" "false"

parameter "busOpenPrompt" "AABusinessOpen.wav"

parameter "dialByExtnAnytimeInputLength" "4"

parameter "operExtn" ""

parameter "welcomePrompt" "AAWelcome.wav"

parameter "disconnectAfterMenu" "false"

parameter "dialByFirstName" "false"

parameter "busClosedPrompt" "AABusinessClosed.wav"

parameter "allowExternalTransfers" "false"

parameter "holidayPrompt" "AAHolidayPrompt.wav"

parameter "businessSchedule" "systemschedule"

parameter "MaxRetry" "3"

end application

ccn application ciscomwiapplication aa

description "ciscomwiapplication"

enabled

maxsessions 10

script "setmwi.aef"

parameter "CallControlGroupID" "0"

parameter "strMWI_OFF_DN" "4510"

parameter "strMWI_ON_DN" "8000"

end application

ccn application msgnotification aa

description "msgnotification"

enabled

maxsessions 10

script "msgnotify.aef"

parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"

parameter "DelayBeforeSendDTMF" "1"

end application

ccn application promptmgmt aa

description "promptmgmt"

enabled

maxsessions 1

script "promptmgmt.aef"

parameter "appManagementScript" ""

end application

ccn application voicemail aa

description "voicemail"

enabled

maxsessions 10

script "voicebrowser.aef"

parameter "uri" "http://localhost/voicemail/vxmlscripts/login.vxml"

parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"

end application

ccn engine

end engine

ccn reporting historical

database local

description "se-10-0-22-230"

end reporting

ccn subsystem sip

gateway address "10.0.22.229"

transfer-mode attended

end subsystem

ccn trigger http urlname msgnotifytrg

application "msgnotification"

enabled

maxsessions 2

end trigger

ccn trigger http urlname mwiapp

application "ciscomwiapplication"

enabled

maxsessions 1

end trigger

ccn trigger sip phonenumber 4500

application "voicemail"

enabled

maxsessions 1

end trigger

ccn trigger sip phonenumber 4550

application "autoattendant"

enabled

maxsessions 1

end trigger

ccn trigger sip phonenumber 4551

application "promptmgmt"

enabled

maxsessions 1

end trigger

service phone-authentication

end phone-authentication

service voiceview

enable

end voiceview

voicemail broadcast recording time 300

voicemail default messagesize 240

voicemail notification restriction msg-notification

voicemail mailbox owner "br2phone1" size 43200

end mailbox

end

Chris Campbell · ‎07-29-2020

I figured it out. I had to set the dtmf-relay on the phone in voice register pool 1 (for the phone I was using; I'm sure I will have to do it for the others as well).

What I think is going on here is that since both the phone and the CUE are SIP devices, the router just handles the initial setup and then they communicate directly, so both phone and CUE must have the same DTMF settings since the router won't be in the middle.

View solution in original post

Nithin Eluvathingal · ‎07-24-2020

Try this

ccn subsystem sip

gateway address "10.0.22.229"

dtmf-relay sip-notify

transfer-mode attended

end subsystem

Chris Campbell · ‎07-25-2020

I added the dtmf-relay sip-notify statement but it didn't make any difference. I also saved config and rebooted just to be sure. No difference.

Nithin Eluvathingal · ‎07-25-2020

can you make sure the DTMF setting on dial peer and Subsystem are same.

go through below link it explains more about CUE configuration.

https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unity-express/62609-tdcmecue.html

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/administrator/AA_and_VM/guide/vmadmin_book/syscmp.html#68684

Chris Campbell · ‎07-29-2020

Thanks for the configuration example link. I've been reading the manual, but configuration examples are always helpful. Still trying to figure out if I can get CME/CUCME to tell me in debug output whether it's sending the sip-notify message.

I'm going to try erasing the configuration and starting over. If that doesn't work, I think I will configure the IP addresses and subnets so that communications between CME and CUE have to go through out to a Catalyst and use the port mirroring function and wireshark to see what's going on when I press a button.

Maren Mahoney · ‎07-29-2020

Before you erase the config, there are a couple more items that need to be in the host router config, so check for these:

Do your voice register dn x entries include "mwi" as follows:

voice register dn 1
number 4002
call-forward b2bua noan 4220 time 20
call-forward b2bua busy 4220
huntstop channel 1
mwi

Also, have you added the mwi target to the sip-ua:

sip-ua
 mwi-server ipv4:<IP OF CUE>

Try it out and let us know.

Maren

Chris Campbell · ‎07-29-2020

I figured it out. I had to set the dtmf-relay on the phone in voice register pool 1 (for the phone I was using; I'm sure I will have to do it for the others as well).

What I think is going on here is that since both the phone and the CUE are SIP devices, the router just handles the initial setup and then they communicate directly, so both phone and CUE must have the same DTMF settings since the router won't be in the middle.