CUEAC 9.1.1.20 CT Error

[Aleix Romero]

Hi all,

We have a CUEAC Server version 9.1.1.20.

It was working fine (more or less), but now, randomly, operators recieve an error "CT error" and can't mange calls.

I knowd that version 9.1.1.10 is affceted by this bug: CSCuj54164 but is solved in version 9.1.1.20

I restarted CUEAC Server and CTI service from CUCM and the issue is still happening.

Anyone knows about this issue?

Thank you.

[Manish Gogna]

Hi Aleix,

Since you have already restarted the CUEAC server and CTI manager service this might require a reinstall of TSP. Also, you can check if the CTI manager servers in the TSP configuration match the order defined in the callmanager group on cucm.

Manish

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[ramiz.shaikh1]

Was this solved? 

[Frederic Leray]

Hello,

I had the same issue today with a CUEAC server in version 9.1.1.20.

I modify the phone association with the console with a new phone. The operator had been able to take calls again.

I reset the original phone where I had a problem with the console (on which there was the ghost call).

After the reset, I reassociate the attendant console with the original phone and the issue was fixed.

It seems to be an issue on the monitoring of the line/device associated with the attendant console.

Hoping it helps someone.