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CUPC 8.6.3 using old deskphone MAC

molivere17982
Level 1
Level 1

I'm having trouble with desktop phone control. I did a wireshark trace and its doing a SIP register with my old mac SEPXXXX.

I swapped phones by changing  the MAC address field in CUCM and re-associated it under end user.

Any ideas?

Thanks,

Mike

2 Replies 2

Jonathan Schulenberg
Hall of Fame
Hall of Fame

Did you exit the client and re-launch it? CUPC would need to pull down the new device asociation via the CCMCIP API. Also, CUPC only does SIP REGISTER for softphone mode. Deskphone uses CTI/QBE, not SIP.

Please remember to rate helpful responses and identify helpful or correct answers.

Presence server shows correct device MAC, but in the wireshark trace I switch to deskphone I see a SIP register with the old device name SEPXXX

I rebooted both CM and CUP