Error when installing ciscocm.preUpgradeCheck-00032.cop.sha512

[lana1]

Preparing upgrade and 

when tried to install ciscocm.preUpgradeCheck-00032.cop.sha512

in System version: 12.5.1.10000-22 

I'm getting

Error encountered: The selected file is not valid. Please ensure that the COP/ISO file is intended for this release. MD5 Hash Value: 

but it is ok when trying to install 

ciscocm.preUpgradeCheck-00029.cop.sgn

Thank you

[collinks2]

I installed this last week without issues.There is another cop file you
need to install. Install this first
ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgn
please use a remote file server like solarwind sftp.

[Roger Kallberg]

As you hopefully can see the name of them are different. Have you installed the COP file to add sha512 checksum files on the system? Otherwise it will not understand the content of the files with sha512 in the name as they have been signed by a key that is not present in the system.

[lana1]

Hi collinsks & Roger 

I have already installed

ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgn

but I am trying to reinstall but takes time up to now 45 minutes and installation is still running on publisher.

[James Hawkins]

Did you ever resolve this issue? - I am seeing the same problem.

[lana1]

I will be very brief.

I don't know what happened to the actual ftp/sftp server?!

But our problem was solved by simply uploading files from another location (FTP/SFTP server).

[James Hawkins]

Thanks,

I am using a Cisco Prime Collaboration Deployment server as the SFTP server. I have used it before for upgrades so I would be surprised if it was the cause of the problem but I will try another SFTP server.

Cheers