Extension mobility enterprise subscription not working

[jaheshkhan]

I enabled enterprise subscription while creating phone services for Extension mobility. after waiting for 2 hours the service never shown in any phones.

URL is correct.

http://X.X.X.X:8080/emapp/EMAppServlet?device=#DEVICENAME#

what could be the reason? I restarted extension mobility for both nodes still no change.

[Nithin Eluvathingal]

Have you restarted the phone  after configuring Extension Mobility phone service ?  I assume that you have selected the option enable

[jaheshkhan]

I restarted the phone. but still its the same.. 

[Maren Mahoney · Accepted solution]

When you enable a service via Enterprise Subscription, it does not show in the service list for adding or removing from a device. If you navigate to Device > Device Settings > Phone Services and the service shows as "Enterprise Subscription - True" then all devices are subscribed. There is no other indication.

Maren

[jaheshkhan]

Yes Maren.. I think its true what u said... i tried to install cipc in pc i could the Service that I defined for .

Ill confirm tomorrow with the site as I cannot to the site and working remotely...

what will happen if i define one more phone service without enterprise subscription and applied to phone. which one will apply on the phone? manual one or enterprise one?

[Maren Mahoney]

Enabling an Enterprise Subscription services does not interact/interfere with a regular IP Phone Service. The Enterprise Subscription service will be enabled in addition to any manually configured service(s).

Maren

(Please mark my answer as Correct if it does answer the question if you would. You'd be surprised how much it matters...)

[Nithin Eluvathingal]

 In that case You could see two services. One applied through enterprise and one manually.

[Maren Mahoney]

No, you really don't. Enterprise subscriptions do not appear in the list when you attempt to "Subscribe Service" either to subscribe or to unsubscribe on a device. It is active, though, along with any other manually subscribed services.

Maren

[Nithin Eluvathingal · Accepted solution]

I created two Extension Mobility service 1) Enterprise subscription and 2) Without subscription.

Manual Service i subscribed from the phone.

When subscribed you can see the service as mentioned below.

Now on the phone you could see two services, on which i applied through enterprise subscription and second which i applied  from the phone.

[Maren Mahoney]

Miscommunication. In the device in CUCM admin, you only see the manual (non Enterprise Subscription) service. The Enterprise subscription service does not appear for selection to subscribe or unsubscribe. What you do see in the device in CUCM admin is the manual service.

In the device itself, you would see both of course.

Maren

[Nithin Eluvathingal]

Yes that's the normal behavior, Enterprise Subscription service wont be there in the drop down list.

AS per my understanding @jaheshkhan problem is that , the service doesn't show up on the phone.

[Roger Kallberg]

If you subscribe the phone to the other EM service you would see both on the phone when you look at services.