08-19-2020 04:43 PM - edited 08-19-2020 04:46 PM
Hi,
i have one particular user who this effects. Everything seems to be set up correctly in the Call Manager and Unity. Internal calls DO go to voicemail, but external calls are routed to the standard cisco greeting, with no option to leave a voicemail. I have attached a screenshot of the settings, and have crossed referenced them with a known working device. Am i missing something?
Thanks in advance!
Solved! Go to Solution.
08-20-2020 11:20 AM
Add the persons E.164 number as an Alternate Extension within their Unity account. Test and see if that works.
Tony
08-20-2020 06:01 AM
Hi,
The number of the extension in CUCM is the same at CUC?
Regards
Leonardo Santana
08-20-2020 10:47 AM
Yes both ext are the same in each.
08-20-2020 09:32 AM
In addition to what Leonardo mentioned, you can also go into RTMT for UCxN and use the port monitor functionality. Then place a test call to the extension in question and see how its coming into UCxN and it more than likely being modified. Do you happen to have Alternate E.164 extensions enabled in UCM?
Thanks
tony
08-20-2020 10:50 AM
I can test that. The user does have a E.164 Alternate Number configured as well.
08-20-2020 11:20 AM
Add the persons E.164 number as an Alternate Extension within their Unity account. Test and see if that works.
Tony
08-20-2020 11:53 AM
Thank you this worked! I added the persons E.164 number as an Alternate Extension within their Unity account, placed a test call from an outside line, and it went to their VM.
Thank you again!
08-20-2020 11:26 AM
Hi,
Check this link:
https://community.cisco.com/t5/ip-telephony-and-phones/e164-cucm-cuc/td-p/3381537
Regards
Leonardo Santana
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