Final error installation Unified Presence

[Oronzo Lezzi]

Hello

we are trying to install Cisco Unified Presence,

but at the end of the installation process we have this error

The installation has encountered a unrecoverable internal error....

Script "/opt/cisco/install/bin/pmNormalizeGeneric /etc/opt/cisco/install/component_install_cmd_list"

exited with error (1).....

what could be the reason for this error?

Thanks

Oronzo Lezzi

[Jaime Valencia]

What HW and OVA are you using?

[Oronzo Lezzi]

Hello Jaime we are trying to re-install using this OVA cucm_im_p_10.0_vmv8_v1.1.ova.

I'm waiting to the end of this installation

Thanks

Oronzo

[Jonathan Schulenberg]

Did the ISO pass the media check and/or an MD5 hash verification?

Also, is this running on supported hardware?

http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware

[Oronzo Lezzi]

Hi Jonathan,

we have not yet verified the integrity of the ISO,but last night we tried to re-launch the installation and in the final step we have this error

"/usr/local/cm/script/cm-dbms-install install PostInstall 10.0.1.10000-26 /usr/local/cm/ /usr/local/cm/ /common/log/install/capture.txt " failed (1)

It is possible to know what is the purpose of this post-installation script?

Thanks

Oronzo Lezzi

[Oronzo Lezzi]

We have verified the ISO and it is OK.

But now we have NTP error on installation

We have used the same NTP server for CUCM and CUPS

admin:utils ntp status
ntpd (pid 19776) is running...

     remote           refid      st t when poll reach   delay   offset  jitter
==============================================================================
 10.0.5.8        .LOCL.           1 u   45   64  377    1.267  -808.02  26.033

unsynchronised
  time server re-starting
   polling server every 64 s

Current time in UTC is : Thu Mar 13 15:07:25 UTC 2014
Current time in Europe/Rome is : Thu Mar 13 16:07:25 CET 2014

[Oronzo Lezzi]

We are correct the NTP server and re-launched the CUP installation.

Sorry for the continous update

O.

[Oronzo Lezzi]

Hello the installation still fails this error

"/usr/local/cm/script/cm-dbms-install install PostInstall 10.0.1.10000-26 /usr/local/cm/ /usr/local/cm/ /common/log/install/capture.txt " failed (1)

this is the VM server

        2 vCPU: Intel(R) Xeon(R) CPU E5-2643 0 @ 3.30GHz

        Disk 1: 40GB, Partitions aligned

        4096 Mbytes RAM

this is the hardware of the physical server

HP ProLiant DL380p Gen8

Intel(R) Xeon(R) CPU E5-2640 0 @ 2.50GHz

SO: VMware ESXi 5.1.0 799733

Dell PowerEdge R720

Intel(R) Xeon(R) CPU E5-2643 0 @ 3.30GHz

SO: VMware ESXi 5.1.0 799733

[Jaime Valencia]

Those VM specs do not match any possible OVA option, use a supported VM.

[Oronzo Lezzi]

We have folloed this documentation

http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_Unified_Presence

500 users (Full UC) See notes

No

1

2 GB

1x 80 GB

1

[Jaime Valencia]

You do realize that doc is for CUPS (meaning 8.X version), right?????

And that you previously said you were using OVA for IM&P 10????????

If you really, used the OVA, then that means that you modified it afterwards, which is not supported

And even if you were following the specs from the link you posted... they don´t match any spec!!!!

http://docwiki.cisco.com/wiki/Virtualization_for_Unified_CM_IM_and_Presence

Again, use the OVA for whatever version you´re installing, and don´t change absolutely anything.

[a.mehmood]

what did solve this problem foryou, we're havin the same issue right now with 10.5 IM&P

[Oronzo Lezzi]

Cisco support install the right image for VM. This solve the issue

Regards

Oronzo

[a.mehmood]

thx 4 quick response. hope it works for us too. I've already treid 3 different images with the same result.

[Juan Carlos Arias Perez]

Hello, I have a similar problem, I'm installing IM&P v10.5.2 on BE6000S, using cucm_im_p_10.5_vmv8_v1.1.ova file selecting option for 1000 users, after more than a hour after initiating installation I got the error and system is halt.

Any idea how to fix this failure??

Regards,

Juan Carlos