Hunt Group Setup

[msmalik]

Hi,

I am trying to setup something like this;

• call extension 5678 (Hunt Pilot) - Audio prompts gets played
• Calls gets forwarded to a group of users ( Line Group)
• When not awnsered/no one logged in - Call goes to voicemail
  
  

Question is, I i can send the calls to the Unity Call handler/User when not answered or no one is available. But i can't seems to figure out how to handle the welcome prompt with the Hunt pilot. ?

Thanks 

[Nithin Eluvathingal]

You can do that. Setup the call forwarding on Hunt pilot and not on the users extensions. because CallForward settging will override the users call forwarding settings. 

Make  Music on hold Audio source  with initial Announcement and apply this on Hunt pilot queuing.

 

[msmalik]

Thanks Nithin. I will test this and update 

[msmalik]

Also, 

When not answered/no agent available, i will forward the calls to the Unity. No should i create a Call Handler or a simple user account on unity? 

I am kind of confused between the two. all i want it is for people to have the availablity to leave voicemail and then any of the team memebers can login via web and listen to then. Now i know for user account you can login via web, what about call handler?

can we login via web and listen to voicemails left for call handler? 

[Nithin Eluvathingal]

Send the call to a call handler and using call handler transfer rules transfer  to the users mailbox.

2.12.0.0