IM and Presence 11

[scr.sybex1]

Dear,

I Have a Problem During Cisco IM and Presence 11 Installation Procsess and the error page that i attached here.

I didn't install that before and Like to see if someone told me about the pre-installation, installation and post-installation task I should do another thing is that i don't know whether i should do something on cucm before installation or not.

thanks regard,

[Suresh Hudda]

You need to add it first in cucm (cucm admin page -> system -> server) as IM and Presence and then start the imp installation and make sure imp version should be exactly same as of cucm.

Suresh

[scr.sybex1]

Thanks,

I add server to CUCM from directory that you said but error page is after doing this job.

and my CUCM version is 11.0.1.20000-2 and IM and Presence is 11.0.1.10000-6 you think that is there any problem with the version.

[Aman Soi]

IT  will work.

https://supportforums.cisco.com/discussion/12745711/cucm-and-cimp-compatibility

regds,

aman

[scr.sybex1]

Dear,

Is there any service or configuration required on cucm that i should do for that ?

thanks,

[Aman Soi · Accepted solution]

NTP shows unsyncronised.

Just check for that.

regds,

aman

[scr.sybex1]

Dear Sir,

Thank So Much for good and fast reposes. the Problem is because of NTP Shows unsync Status. and I add a Public NTP server to solve that Problem.

Thanks Regard.

[Aman Soi]

Hi,

In addition to what Suresh has told, u also need to check the NTP status on CUCM.

It should be accessible/synronised and stratum should be 5 or below.

IMP is syncronised to CUCM  for NTP and CUCM in turn is syncronised to NTP server.

rgds,

aman

[scr.sybex1]

Hi,

The NTP Server Status is Accessible.