05-02-2014 03:23 AM - edited 03-19-2019 08:09 AM
Hi everybody,
I'm new to presence server
Now we are using CUP 9 and CUCM 9
Is it possible to export all the Chat history and conversation from Presence server? and sort by users?
Thanks
Sam
Solved! Go to Solution.
05-02-2014 04:19 PM
If you want to just record all chats then setup a simple PostgreSQL database server and point CUPS to it. It will "archive" all the chats for you in to the database and you can use it later to generate reports etc.
More info here: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cups/8_0/english/install_upgrade/database/guide/CUPDBSetup/Configuring_Database_CUP.html
05-02-2014 05:28 AM
We cannot export chat history and conversation from presence server
05-02-2014 07:55 AM
You need to set a compliance server if you want that, look at the config guides for all that is required.
05-02-2014 04:19 PM
If you want to just record all chats then setup a simple PostgreSQL database server and point CUPS to it. It will "archive" all the chats for you in to the database and you can use it later to generate reports etc.
More info here: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cups/8_0/english/install_upgrade/database/guide/CUPDBSetup/Configuring_Database_CUP.html
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