IM&P critical services?

[baselzind]

while checking a customer IM&P health i got this warning in rtmt

Service operational status is DOWN.
Cisco XCP Directory Service,Cisco XCP File Transfer Manager,Cisco XCP Message Archiver,Cisco XCP XMPP Federation Connection Manager.

customer jabber is working fine so are these services important? do they need to be activated?

[Suresh Hudda · Accepted solution]

If you are using below services then these service should be activated.

Cisco XCP Directory Service ---> When you have ldap integration.

Cisco XCP File Transfer Manager ---> When you allow users to transfer files from one jabber user to another.

Cisco XCP Message Archiver ---> This required when you do integration with external database.

Cisco XCP XMPP Federation Connection Manager. ---> When you enable XMPP federation (e.g. Between Cisco Jabber & Microsoft client or other 3rd party client).

Suresh

[baselzind]

Cisco XCP Directory Service ---> When you have ldap integration.

do you mean when i use ldap integration over the IM&P servers themselves? or over cucm server?

[Jitender Bhandari]

Hi,

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/configAdminGuide/10_0_1/CUP0_BK_C318987B_00_config-admin-guide-imp-100/CUP0_BK_C318987B_00_config-admin-solutions-imp-100_chapter_010001.html

LDAP Interface

Cisco Unified Communications Manager obtains all user information via manual configuration or synchronization directly over LDAP. The IM and Presence Service then synchronizes all this user information from Cisco Unified Communications Manager (using the AXL/SOAP interface).

IM and Presence Service provides LDAP authentication for users of the Cisco Jabber client and IM and Presence Service user interface. If a Cisco Jabber user logs into IM and Presence Service, and LDAP authentication is enabled on Cisco Unified Communications Manager, IM and Presence Service goes directly to the LDAP directory for user authentication. When the user is authenticated, IM and Presence Service forwards this information to Cisco Jabber to continue the user login.

JB

[Jitender Bhandari]

Hi

See below

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/configAdminGuide/10_0_1/CUP0_BK_C318987B_00_config-admin-guide-imp-100/CUP0_BK_C318987B_00_config-admin-solutions-imp-100_chapter_0110.html

Turn On Cisco XCP Directory Service

You must turn on XCP Directory Service to allow users of a third-party XMPP client to search and add contacts from the LDAP directory. Tip    Do not turn on the Cisco XCP Directory Service until after you configure the LDAP server and LDAP search settings for third-party XMPP clients; otherwise, the service with stop running.

JB

[baselzind]

i dont understand what does

"allow users of a third-party XMPP client to search and add contacts from the LDAP directory."

what is the third-party XMPP client here exactly?

search and add contacts from LDAP directory to where exactly?

[Manish Gogna · Accepted solution]

The XCP Directory service is needed only if 3rd party clients ( other than Jabber )  are used to connect to the IM&P cluster for chat services. If you do choose to run this service, it will need to be configured as :

"Using the IM and Presence Administration GUI, navigate to Application->Third-Party Contact Search->LDAP Server. Configure one or more LDAP servers using the appropriate settings for each server. Then navigate to Application->Third-Party Contact Search->LDAP Search Settings. Configure the appropriate LDAP search settings including an LDAP Server."

HTH

Manish

[Richard McLoughlin]

Thanks for the clarification Manish, very useful. I will cease trying to fix what is not broke:-)

[Richard McLoughlin]

Thanks for the post. That clarifies matters very nicely.

All the best

Rich