02-19-2019 07:07 AM - edited 03-19-2019 01:42 PM
I have purchased Collab 12 NFR and would like to upgrade my CCX to v12 now that is it available.
Cisco Licensing refuse to provide the license for Version 12 - any ideas who I can reach out for support?
Rich
Solved! Go to Solution.
03-25-2019 03:58 AM
Thanks for replies guys.
This answer was the UK NFR is UC v12.x + CCX v11.x ! (booooo)
Sorted in the end
Rich
02-19-2019 05:27 PM
02-20-2019 05:51 AM
What version is your CCX running now? If you purchased NFR and 12.0 is the only CCX available in 12.X track what are you running now and upgrading to?
03-25-2019 03:58 AM
Thanks for replies guys.
This answer was the UK NFR is UC v12.x + CCX v11.x ! (booooo)
Sorted in the end
Rich
02-17-2020 07:41 AM
Sorry, I don't understand the solution. I have the same problem and having hard time working with TAC to resolve it. I ordered the Collab 12 NFR kit long time ago and did receive the Smart licenses but at that time UCCX was at version 11.x hence it wasn't part of smart license.
Since, now Collab 12 NFR contains UCCX 12.x version how do I get the Smart license for UCCX 12.5 NFR?
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