09-01-2017 12:09 AM - edited 03-19-2019 12:45 PM
Hi Experts,
We have recently installed CUCM 9.1.2/IM & Presence 9.1.1 and tried to upgrade to 11.5 in our lab. Upgrade was successful for CUCM and IM & Presence to 11.5.1.13900-52 and 11.5.1.13900-57 respectively.
After upgrade I am able to login to CUCM Administration using old credentials and I am able to login through CLI OS administrator.However I dont see IM Presence server in list of Application server. Now it is there in System-Server list.
When I checked Node details under CUCM-System-Server-click to IM&P server configuration-
Error:[4568] Error retrieving IM & Presence server status info. AXL SOAP Call Failed
And Node status:
Verify IM/P service installed -IM/P service not installed
Verify node reachable/pingable -Node Unreachable
After upgrade to 11.5 I am not able to login to IM & Presence Administration using old credentials. However I am able to login through CLI OS administrator. Getting message after enetering username and password "log on failed-invalid user id or password"Also on the administration page navigation options are not available.
Your inputs on above issue are appreciated.
Thanks..
Solved! Go to Solution.
05-06-2018 11:17 PM
utils reset_application_ui_administrator_password worked for me on OS CLI.
09-02-2017 05:02 AM - edited 09-02-2017 05:03 AM
Hi Devendra,
The way IMP used to work with 9.1 is different. I think with 10.x(don't remember the exact version, although i guess it was 10.5), IMP and CUCM databases are merged and you don't need to add it as application server anymore.
Also to login to IMP web page you need to use CUCM administrator login and for OS admin or CLI it will still use the old IMP login.
For the other error message, can you provide a screenshot i am not sure exactly i follow on the error thing.
Regards,
Alok
09-19-2017 03:09 AM
Hi Alok,
sorry for the delayed reply.I tried CUCM password for login, but no luck.Attached is the error occured on CLI of IM & Presence, when tried to reset UI administrator password.
Command entered:
utils reset_application_ui_administrator_password
I guise rebuild is the only option.
Thanks.
09-19-2017 09:23 PM
Hi Devendra,
Did u try keeping the same CUCM Application password while using the utils reset application command?
regds,
aman
09-22-2017 02:49 AM
Hi,
I tried same CUCM Application password while using the utils reset application command and different one too.
04-26-2018 10:38 PM
Hi Devendra,
You managed to resolve this issue ?
If you can please update the steps here.
Thanks.
Vikas W
12-12-2019 04:15 AM
Hi Vikas,
have you soved the issue?
I have the same problem after upgrading from 9.1 to 11.5.
Regards
09-03-2021 05:16 AM
I looked for an hour before I found you post. I never thought to try the CUCM login.
This was so helpful. Thank you.
04-30-2018 08:22 AM
Hi there
Please check this document and try to reset your password
It is used for the login on Cisco Unified CM Administration, Cisco Unified Serviceability, Cisco Unified Reporting pages and Real Time Monitoring Tool.
The Application User name must start with an alphabetic character, must be at least six characters long and can contain alphanumeric characters, hyphens and underscores.
Hope this helps!
Cheers
Rath!
***Please rate helpful posts***
05-06-2018 11:17 PM
utils reset_application_ui_administrator_password worked for me on OS CLI.