We've upgraded over the week-end from 4.30 to 4.04sr1. Callmanagers were upgraded at the same time from 3.3.3 to 4.0.2a.
We now have a couple of users that have the following issue.
When they call their VM over the phone to check messages, the system tells that that they have X new messages. After pressing 1 to listen to them, the system tells them that they have no new messages and list the possible options again.
It works fine for most of the users. Only a dozens or so are affected.
The two events below were logged.
ES58 was applied last night and port 23 and 24 were setup to accept incoming calls.
The error and warning are now gone but the problem is still there. MWI works fine
I'm guessing the warning about port 23 is the problem and If I set it up back to not accept incoming calls the warning will be back.
Event Type: Error
Event Source: CiscoUnity_Notifier
Event Category: Run
Event ID: 1032
Date: 3/21/2005
Time: 4:29:06 PM
User: N/A
Computer: SMTO-UNITYVM-02
Description:
Failed to set message waiting lamp for Janet Hancock, ext 4685, reason: Load from Doh failed. Turn on Doh diagnostics to troubleshoot.
Event Type: Warning
Event Source: CiscoUnity_Arbiter
Event Category: Run
Event ID: 1037
Date: 3/21/2005
Time: 4:43:53 PM
User: N/A
Computer: SMTO-UNITYVM-02
Description:
Port 23 has received an incoming call. This port is configured to not answer incoming calls, so the call will be ignored.
