03-22-2005 11:06 AM - edited 03-18-2019 04:23 PM
We've upgraded over the week-end from 4.30 to 4.04sr1. Callmanagers were upgraded at the same time from 3.3.3 to 4.0.2a.
We now have a couple of users that have the following issue.
When they call their VM over the phone to check messages, the system tells that that they have X new messages. After pressing 1 to listen to them, the system tells them that they have no new messages and list the possible options again.
It works fine for most of the users. Only a dozens or so are affected.
The two events below were logged.
ES58 was applied last night and port 23 and 24 were setup to accept incoming calls.
The error and warning are now gone but the problem is still there. MWI works fine
I'm guessing the warning about port 23 is the problem and If I set it up back to not accept incoming calls the warning will be back.
Event Type: Error
Event Source: CiscoUnity_Notifier
Event Category: Run
Event ID: 1032
Date: 3/21/2005
Time: 4:29:06 PM
User: N/A
Computer: SMTO-UNITYVM-02
Description:
Failed to set message waiting lamp for Janet Hancock, ext 4685, reason: Load from Doh failed. Turn on Doh diagnostics to troubleshoot.
Event Type: Warning
Event Source: CiscoUnity_Arbiter
Event Category: Run
Event ID: 1037
Date: 3/21/2005
Time: 4:43:53 PM
User: N/A
Computer: SMTO-UNITYVM-02
Description:
Port 23 has received an incoming call. This port is configured to not answer incoming calls, so the call will be ignored.
03-22-2005 11:59 AM
Ok, first thing is I am assuming that you don't have any problems with CiscoUnity_Notifier Event ID: 1032 or CiscoUnity_Arbiter Event ID: 1037 anymore
The problem your subscriber are experiencing is probably bug CSCeg37011"Msgs not avail when NoDraft search folder ready but others not"
Get ES70 for Unity 4.0(4) Sr1 to resolve this issue.
Symptom:
A Unity Subscriber hears "You have 'x' new messages. To play new messages, Press 1"
After pressing '1', the Unity Subscriber hears "You have no new messages"
The message(s) do appear in the email client application. Message Waiting Indicators (MWI) status
is correct.
Conditions:
Unity version 4.0(4) SR1 integrated with Microsoft Exchange. One or more Unity Subscribers are
affected consistently.
Workaround:
A 4.0(4) Engineering Special 49 corrects this issue.
Further Problem Description:
The integration with Exchange involves a process where messages in the subscriber inbox are
filtered to designate voicemail & email, urgency of the message and the status of the message (read
or unread). If each of these filters are not applied, the folders containing the messages will not be created. The symptoms above occur when the Unity Subscriber Conversation attempts to access the
folder.
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