"Resource Not Available

[venkatesh]

Hi All,

We are using ICM 7.5.5 and Call Manager 6.1.3. Agents are logging using CTIOS client.

Randonmly when call lands to agenst desk the agents are receiving "Resource Not Available" and the call is getting disconnected.

We have checked following points in Call Manager.

1. Restarted Call manager cluster.

2. restarted Voice Gateway.

3. Reset MTP / Transcoder / conference bridge in Call Manager.

4. Reset Profiles configured in Voice GAteway.

5. Prioritized Hardware resources in MRG.

In the JTAPI logs we are getting only "Resource Not Available" error message.

Is there any troubleshooting steps for "Resource Not Available" error.

[Christos Georgiadis]

Does this happen when the agents try to answer the call or it gets disconnected earlier ?

If it happens as soon as the agent answers I would check the callmanager side (codecs, media resources depletion etc)

Regards,

Christos