RTMT 12.5 cannot download CUCM Logs files (no node displayed)

[TBerwart]

Hello,
I have a new Customer in CUCM version 12.5.1.11900-146.

I installed RTMT on my PC to download some logs files (collect files) but the system doesn't display any node ?!

On the next page, I have the IM&P Servers...

If I go on "Voice/video" tab, I have some info :

Meaning that my RTMT client can have access to the CUCM nodes

Do you have an idea why I can't download the logs files ?
(they are available in CLI, I checked that already)

Thank you in advance,
Thierry

[Chris Deren · Accepted solution]

What if you select "All nodes", does it not pull any logs?  Have you tried running RTMT on different PC?

[TBerwart]

Hi Chris,

If I select "all nodes", the system told me that nothing was selected.
I installed RTMT on a colleague PC and there it's working ?!

I have several version of RTMT installed on my PC, maybe this is the reason of the problem, I don't know.
I will investigate :-)

Anyway, thank you for your time !

Thierry

[Anas Hafez]

Please make sure that CUCM servers are added with their FQDN and not hostnames only

[murrayj00]

Thank, Anas!   This worked for me.  

[Sadav Ansari]

Hi Anas,

Could you please tell me where I need to check this on CUCM  that it’s added with FDQN or not ?

[murrayj00]

Hi Sadav,

This is in System Settings --> Cluster.   Change each host name to FQDN.

Before doing this, you'll want to make sure DNS is configured on both nodes.  Hope this helps!

[Sadav Ansari]

Thank you !!