05-15-2015 02:34 PM - edited 03-19-2019 09:36 AM
Hey there
We recently received some new CP8841 phones after using 794x for years. I am finding that all our internal numbers looked up through the directory no longer resolve on these phones but work fine on the other 794x phones.
I believe this has to do with translation patterns. The directory looks up phone numbers from active directory in which all the phone numbers are entered as 555-555-4444 with 4444 being the local extension.
The old phones, would simply pass the phone numbers when hitting "call" on the directory. Using the translation pattern 555555XXXX, they would then drop the first 6 numbers and just dial the local extension internally.
the new phones on the other hand, I think are trying to dial the full number WITH dashes. So i went and tried to make a calling translation pattern that contains dashes which seems to be impossible.
I also tried 555[\D]555[\D]XXXX and a few other variants but cannot seem to get the regex correct as the pattern still does not match. Let me know if its possible or just a bug in the phone?
Solved! Go to Solution.
05-15-2015 05:23 PM
Hi there,
Sounds like the following bug:
https://tools.cisco.com/bugsearch/bug/CSCuq14595
HTH,
Chris
05-15-2015 05:23 PM
Hi there,
Sounds like the following bug:
https://tools.cisco.com/bugsearch/bug/CSCuq14595
HTH,
Chris
05-19-2015 09:26 AM
Worked perfect, thanks. Downloaded COM file, uploaded to both CCM servers and restarted the TFTP. Restarted the phone to get the new load and it all works now.
Thanks for the fix. We usually only push new firmwares when we get a new call manager version. This one must be a fairly new bug though, because the fix was released may 06th.
Ah to be on the bleeding edge!
05-17-2015 08:17 AM
This was a known issue, upgrade to latest ES10 engineering special phone firmware which you can obtain from TAC.
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