Solved: UC500 IOS Upgrade

mmedwid · ‎03-14-2011

I've spent half an hour fishing on Cisco's download software site trying to find UC500 IOS software.

But if I type in UC500 - nada. If I browse down to routers/small biz - I see SR500, SRP500 but no

UC500. Nothing in branch routers. I give up. Where is this IOS hidden??

While I am asking - where can I find which IOS versions will be compatible with the voice functions

on UC500? Thanks.

jmunoz19 · ‎03-14-2011

On cisco.com, under Support, click on "Download Software". Select "Products" --> "Voice and Unified Communications" --> "IP Telephony" --> "Call Control" --> "Cisco Unified Communications 500 Series for Small Business". You should be able to find the specific IOS image from there.

Decide what version of the CME you want. Here's a mapping of CME versions to the corresponding IOS:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm

You will need to make sure Unity Express is compatible with CME. Here's the matrix:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/compatibility/cuecomp.htm

View solution in original post

jmunoz19 · ‎03-14-2011

On cisco.com, under Support, click on "Download Software". Select "Products" --> "Voice and Unified Communications" --> "IP Telephony" --> "Call Control" --> "Cisco Unified Communications 500 Series for Small Business". You should be able to find the specific IOS image from there.

Decide what version of the CME you want. Here's a mapping of CME versions to the corresponding IOS:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm

You will need to make sure Unity Express is compatible with CME. Here's the matrix:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/compatibility/cuecomp.htm