Not sure if this is a normal behavior but here is what it is happening:
An agent has answered a call from the queue and he is talking to a customer. A second call comes in to his DID number. The phone is ringing as well! I thought a normal behavior would be just a visual indication that there is a second call coming in (light flashing and display indicating the incoming call on the screen) and not ringing the phone.
The phone is configured with only one extension and Ring settings are set to System Default.
Any idea how to change this behavior?
