UCCX SIP Outbound dialing

[Nkechi Latunji]

I have configured Outbound SIP dialer on Contact Center, but outbound calls are failing. Can someone please vet my gateway configuration. It is an mgcp gateway

voice service voip

allow-connections h323 to sip

allow-connections sip to h323

allow-connections sip to sip

no supplementary-service h450.2

no supplementary-service h450.3

supplementary-service h450.12

signaling forward none

fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none

h323

  session transport udp

  h245 tunnel disable

sip

  bind control source-interface lo0

  bind media source-interface lo0

  rel1xx require "100rel"

dial-peer voice 100 voip

session protocol sipv2

session target ipv4:192.168.1.1 (IP address of my contact center)

incoming called-number .T

voice-class sip rel1xx require "100rel"

dtmf-relay rtp-nte h245-signal h245-alphanumeric

codec g711ulaw

no vad

dial-peer voice 101 pots

destination-pattern [2-9]..[2-9]......

forward-digit 10

port 0/0/0:23

[mmoulson1]

Does UCCX not just pass calls to CUCM to route them to the PSTN?

So you would need to configure your SIP trunk on CUCM as well as your router?

Can you write out the call flow?

Matty

[Nkechi Latunji]

I was thinking after the call hits the UCCX IVR, the outbound dialer call is directly from UCCX to the SIP Gateway using the SIP dialer. Is this not correct?

Nki

[mmoulson1]

I was reading:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/uccx851ag.pdf

And I guess I must have different licencing on my UCCX server as I don't have the 'SIP gateway' option on my outbound settings!

Can you screen shot the page from UCCX?

Just so I understand, you want to send calls from UCCX to your gateway via SIP then out to the PSTN?

I’m not sure this will work if your gateway is already configured as MGCP by CUCM.

Are you using SIP or ISDN for your PSTN?

Matty

[khalid_ijk]

Dears,,

can any one tell me how can call wil transfer after reached Direct number. i means if any call is coming from PSTN after that recording start  " press 1 for opreator or press 2 for Reception. " How can we configuer when caller press 1 or 2 call wil trnasfer to destination Ext ?

Please help me for this i will thankfull to u.

[Adam Thompson]

If your gateway is MGCP, you won't be able to use any of the PRIs because their D channels are controlled by CUCM. You will either need to convert it to a H.323 gateway, or remove a PRI from MGCP/CUCM control.

HTH,

Adam