UCCX switch version failed

[Brent Rockburn]

So, I tried to upgrade to SU4 and it failed miserably .. TAC took a bunch of reports and came back with "Try to run it from the CLI" which is what I did in the frist place, so I'm not sure how much help they're going to be.

In every search for the below error message indivduals say to switch versions using the recovery CD, however I can't seem to find any documentation detailing how to do that.

Can someone send me the "how to" or if you've had the same thing happen, please let me know what you did to fix it.

Thanks,

BR

Operation Fail

ERROR: Sync after switch version failed

[scooter817]

Restart the publisher

Restart the subcriber (if your running with an HA Node)

Then on the subcriber run utils system switch-version nodatasync

And if you don't have a subcriber run it on the publisher.

[Brent Rockburn]

I have two UCCX servers running in a cluster, I need to switch version on them not my CUCM. There is no "nodatasync" command available at the end of the "utils system switch verison" command.

[anchoudh]

Hi Brent,

I am assuming that you have initiated the Switch version only on the UCCX first node (Publisher) , once the switch over of this pulisher is complete than only you have started the switch version on the Second Node (subscriber).

Also please refer the detailed procedure for this process in the section "Software Upgrade Procedures" from page 52 onwards  in the below link,

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/uccx851osag.pdf

Hope it helps,

Anand

[michael-luo]

You won't see the nodatasync option in CLI.  It's a hidden option.

I'm surprised that TAC took so long without a solution or workaround.

They could take a look at CSCsm10419.

Or get into the shell (a.k.a. 'Remote Support Account'), and modify the /grub/boot/grub/grub.conf file so the system boot from the new version.

Michael

[Brent Rockburn]

My guy at TAC says no to the remore support account thing .. wants me to boot from recovery CD and choose option "S" to switch versions. Does anyone have some screen shots of what this looks like? When do I get to "choose options S"?

Thanks,

BR

[Aaron Harrison]

Hi Brent

When you boot up it just gives you a simple menu with a handful of options. It's petty easy to follow..

Aaron