Unable to Login Cisco Prime Collaboation (10.5.1) Web GUI

[mesut ozcan]

Hi all,

I cound not login CPC web GUI with credentials which i have configured during installation. With same credentials i could login to CLI.

I have used "cpc-provisioning-10.5.1-320-small.ova" to install CPC.

Best Regards,

Mesut

[Mohammed Khan]

Hi Mesut,

What's the error you see? trying login using "globaladmin" user.

Try resetting password of "globaladmin" thru root and check if that makes any difference .link below for your quick reference.

http://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/collaboration/10-0/assurance/advanced/guide/Cisco_Prime_Collaboration_Assurance_Guide_Advanced_10/bk_assurance_guide_advanced_chapter_0100.html#ID805

Regards,

Mohammed Noor

[Aman Soi]

Hi Mesut,

What credentials u are using to login in CLI & GUI?

Did u try logging through globaladmin?

http://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/collaboration/10-0/quick/start/guide/Cisco_Prime_Collaboration_Quick_Start_Guide_10.html

User Accounts

For Prime Collaboration, you will be required to specify various passwords at different instances. This section is designed to help you specify appropriate passwords in several scenarios that demand your login credentials (applicable for both converged application as well as standalone Prime Collaboration Assurance and Prime Collaboration Provisioning applications).

•  globaladmin- is a superuser who can access both Prime Collaboration Assurance and Prime Collaboration Provisioning UI.
•  globaladmin password- specify this password when you configure your virtual appliance for either standalone or converged application. See Configuring the Prime Collaboration Assurance Virtual Appliance and Configuring the Prime Collaboration Provisioning Virtual Appliance. You are also required to specify this password when you login to the UI (see the Password Rules for root user and globaladmin section)

regds,

aman

[mesut ozcan]

I have issued this commands and try to login GUI as globaladmin/newpassword but still unabel to login.

[Aman Soi]

Hope u are using globaladmin in lowercase while entering through GUI.

regds,

aman

[mesut ozcan]

Sure, still unable to login.

[mesut ozcan]

Problem solved.

We need to type commnads exect same format as documents issued.

Forr example password is 1234@Qwer and server Type is ALL, we need to issue command as;

#cd /opt/cupm/sep/ipt/bin:
#./ResetGlobalAdminPassword.sh '1234@Qwer' <ALL>

Best Regards and Thank for all replies.

Mesut

[Aman Soi]

thanks for update[+5]

[+5] to Noor.

regds,

aman

[mmceldowney]

Thank you for the resolution. Needed to use the globaladmin user id option.