Unity Connection 10: languages for Call Handler and voice mail box

[vanwitt]

Hello all,

On Unity Connection 10, I want to create an automated attendant in Canada with both languages: french and english. 1 DDI is used to reach the Call Handler and I have a first prompt saying: for English, press 1, for French, press 2.

then, I have few levels of prompt either played in English of French depending on first choice.

How can I configure the system to play the prompts in good language depending on original choice? Do I need to forced language that caller hear in French for AA in French or can I use the Inherit language from caller?

Same for the voice mail box. Users will record their greetings both in French and English but how can I route external callers to the right greetings when they are forwarded to voice mail?

Thanks for your help.

Regards

Thibaut

[Deepak Rawat]

Not possible with Unity connction to give the callers an option of choosing the language of their preference on fly. What you can do is that create different Call Handlers and record the greetings in required lanaguage and once the call is on those call handlers, callers can listen to the greetings in the language which was used to record the prompt and apply on the Call Handler.

With UCCX, this is something very easy to achieve. Find below an article as well on how to do this:

https://supportforums.cisco.com/document/12630586/uccx-ivr-language-and-multiple-language-script

Regards

Deepak

[cbarlow]

Pretty straight forward - setup a call handler that has one key rules
setup to go to other call handlers that have their language set to
English, Spanish, German etc... the greeting on the entry call handler
would say something like "For English press 1, for Spanish press 2, for
German press 3..." (presumably each chunk in the appropriate language of
course).  The 1 key would be mapped to a call handler with it's language
set to English, the 2 key to a handler mapped for Spanish and so on.



The calls are "Tagged" with whatever language they were last set to - by
default all objects have "inherit" for the language which means they'll
use whatever the call is set for.


Regards,
Chris Barlow
Cisco Unity Connection Product Manager

[rsapkota]

I would appreciate if someone tested it and let us know step by step method to configure it.

[AliChowdhury0622]

Hello, I would like to implement the following call handler in CUC 12.5:

(Introductory Message)

For English press                     1

For Spanish press                   2

Call Handler Directory:

1- Red (1111)

2- Yellow (1112)

3- Green (1113)

4- Grey (1114)

5- Blue (1115)

6- Orange (1116)

7- Black (1117)

8- White (1118)

Please assist.

[bengreer469]

Sure! In Unity Connection 10, you can change the language for both call handlers and voice mailboxes, which is super useful if your users speak different languages.

To do this, you'll need to make sure the right language packs are installed on your Unity Connection system. Once those are in place, you can go into the Cisco Unity Connection Administration interface. From there, you can:

1. Go to the Call Handlers or Users section.

2. Choose the specific call handler or user you want to update.

3. In their settings, you’ll find an option to change the language. Just select the one you want from the list.

Each user can have their own preferred language for voicemail prompts, and you can set a different one for general call handlers too. Just remember—if the language pack isn’t installed, it won’t show up as an option.

It’s kind of like using a language learning app like Duolingo! You get to pick which language you want to work with. And just like how some people use duolingo mod ipa to unlock extra features or more language content, making the right configurations in Unity helps tailor the experience for every user.