Unity Connection 8.5.1ES16.11900-16 upgrade for Single Inbox with Exchange 2007 ?

[metalium2007]

Hello friends,

I'm currentely running Unity Connection 8.5.1ES16.11900-16.

I would like to use the single inbox feature with Exchange 2007.

It is in the documentation that we need at least Unity Connection 8.5(1) Service Update 1 (UCSInstall_UCOS_8.5.1.11900-21.sgn.iso).

I downloaded, checked MD5 but when searching on the FTP directory it won't accept it (No valid upgrade options were found). Is this a supported upgrade?

Same happens with the localization file in Portuguese that i need to install: uc-locale-pt_PT-8.5.1.1-16.cop.sng ...

Please can you give me some hints about what I may be doing wrong?

Thank you very much and warm regards,

met

[Rob Huffman]

Hi Met,

Hope all is well

I think you are hitting this caveat. Although the numbers don't match exactly I'm

pretty sure you will need to wait for an 8.5.1.12xxx.x ES

If the Connection server is running an engineering special with a full Cisco Unified Communications
Operating System version number between 8.5.1.11001-x and 8.5.1.11899-x, do not upgrade the server
to Connection 8.5(1) SU 1 because the upgrade will fail. Instead, upgrade the server with an ES released
after 8.5(1) SU 1 that has a full Unified Communications OS version number of 8.5.1.12xxx.x or later
to get the SU 1 functionality.

http://www.cisco.com/web/software/282074295/44508/851su1cucrm.pdf

Cheers!

Rob

[metalium2007]

Hello Rob!

Hope everything is alright with The Man! :)

As you can check, my version is not inside the range that is on the document (I have read it before). How can I explain or prove that we are hitting this issue to the client? Do you really think that I'm hitting it?

So I will not be able to configure single inbox and configure my localization (PT) ?

Thank  you again my friend for your help and kindness!

met

[Rob Huffman]

Hi Met,

Sorry for the delay here, but I needed to do some additional research

into this question.

I have changed my mind and do agree with your assessment that this may not be

your issue. Can you please try burning the new .iso to a DVD instead of using

the remote filesystem. It seems like this may solve this problem.

Cheers!

Rob

[metalium2007]

Hello Rob!

Tried it and...got:

Invalid Upgrades

Option Names	Status
UCSInstall_UCOS_8.5.1.11900-21.sgn.iso	The version obtained from the name must be greater than the  current version.

Im desperate

Thanks!!

met

[Rob Huffman · Accepted solution]

Hey Met,

Well....maybe our first thought was correct here. Have you tried TAC

to see if they can load up a  8.5.1.12xxx.x version for FTP download for you

Cheers!

Rob

[metalium2007]

Getting in touch with TAC...

I'll be back!...

Thank you very much....

met

[metalium2007]

Hello Rob and everyone,

Indeed only TAC could help, making available a special download options for my case.

Anyway the documentation is wrong!

Thank you for sharing my doubts Rob!

Regards,

met

[Rob Huffman]

Hey Met,

Thanks for posting back with your results (+5 )

This will likely help someone else who hits this same issue.

Cheers!

Rob