Unity Connection 8 option 4 reply internal ext sometimes missing

shane.orr · ‎06-07-2011

I have Unity Connection

Version 8.5.1ES42.12019-42

Option 4 to reply to a message when left from a fellow subscriber on occasion is not available. It skips it. These calls are internal and in most cases I can go ahead and hit 4 and it works even though it does not state it.

It's almost like it sees some calls as external messages when they are actually from internal subscribers.

Any ideas.

Shane

Atul Khanna · ‎06-07-2011

Hi Shane,

Can you please give us some more information..for eg.. Is this a new install or upgrade? , Was it working before ? Did you install any locales ?

- Atul

shane.orr · ‎06-08-2011

It was a relatively new install on version UCSInstall_UCOS_8.5.1.11900-21. Then we upgraded to 8.5.1ES42.12019-42 about 3 months later to fix a exchange 2010 UM issue. I don't have any additional locales installed. It believe it works 95 percent of the time. Exact percentages are hard to tell because most users don't use that feature from the TUI very often. But I have an example stored in a voicemail box currently as an example.

Erick Bergquist · ‎01-20-2012

Did you get this resolved?

I'm having similar problem on UC version 8.5.1ES65.13900-65.

Before upgrade to UC 8.5 they did not have this issue, but on 8.5 they are not getting the option 4 to reply when they call in from a external phone (Cell phone, etc). Works fine from IP phones on net which are unity subscribers. I added the cell phone as alternate extension and waiting for feedback on if that solved it.

Rob Huffman · ‎01-20-2012

Hi Erick,

Does this bug fit your scenario?

CSCtr15342 - UC - Call the Sender option not announce for Unknown callers

Description

Symptom:

When using Unity Connection 8.5.1 using Customer Key Mapping and in the After Message Conversation enable 'Call the Sender'.

If a message is received from a known caller the option is announced to 'Call the Sender'.

If a message is received from an unknown caller the option 'Call the Sender' is NOT announced. However, if you key in the option the call is returned even though the option was not announced.

Conditions:

In COS the following options are checked:

-Users can reply to messages from other users by Calling them

-Users can reply to messages from Unidentified Callers by Calling Them

Drop a message from unknown caller to a connection user.

Unity Connection 8.5.1 SU1

Workaround:

None. The option can be done even though it is not announced. Default option is 44, to call the sender. The same can be changed from Custom Keypad mapping

1st Found-in: (1)

8.5(1)

Status:

Fixed

Last Modified:

Jan 18,2012

Fixed-in: (23)

9.0(0.96000.20), 9.0(0.96000.153), 9.0(0.95060.171)

9.0(0.46), 8.6(3.6), 8.6(2.99000.65), 8.6(2.21005.1)

8.6(2.21004.2), 8.6(2.10000.30), 8.6(2)ES8

8.6(1.98000.53), 8.6(1.98000.126), 8.6(1.63)

8.6(1.21016.2), 8.6(1.21006.1), 8.6(1)ES5

8.6(1)ES13, 8.5(1.14043.1), 8.5(1.13030.1)

8.5(1)ES69, 8.5(1)ES55, 8.0(3.23045.1), 8.0(3)ES44

More

Product:

Cisco Unity Connection

Platform:

Dependent

Severity:

3 - moderate

Customer Reported: (6)

Cheers!

Rob

Erick Bergquist · ‎01-20-2012

Thanks.

Were using Classic Conversation, not custom but for some reason those 2 reply options weren't enabled on the COS so I enabled those and will see if it is better now.