Unity Connection 8 option 4 reply internal ext sometimes missing

[shane.orr]

I have Unity Connection

Version 8.5.1ES42.12019-42

Option 4 to reply to a message when left from a fellow subscriber on occasion is not available.  It skips it.  These calls are internal and in most cases I can go ahead and hit 4 and it works even though it does not state it.

It's almost like it sees some calls as external messages when they are actually from internal subscribers.

Any ideas.

Shane

[Atul Khanna]

Hi Shane,

Can you please give us some more information..for eg.. Is this a new install or upgrade? ,  Was it working before ? Did you install any locales ?

- Atul