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12-15-2012 02:53 PM - edited 03-19-2019 06:01 AM
I have just installed Unity Connection Version 8.6.2.20000-2. I am running the default license until i receive my license files from Cisco. I added one user and when i call the user, it goes to connection opening greeting, attempts to transfer to operator after opening greeting and then play fail safe message.
I do not know why it is doing this, the extension i am calling is configured in connection. This is the output from remote port status monitor.
06:46:23, New Call, CalledId=1180, RedirectingId=1180, Origin=16, Reason=4, CallGuid=1AAB5982D3F149BAB1696DF72E0C1FB5, CallerName=, LastRedirectingId=1180, LastRedirectingReason=4, PortDisplayName=UCM 8.6-001,[Origin=Unknown],[Reason=Forward No Answer]
06:46:23, AttemptForward
06:46:23, State - AttemptForward.cde!Dummy
06:46:23, Event is [NULL]
06:46:23, PHTransfer
06:46:23, State - PHTransfer.cde!LoadInfo
06:46:23, Event is [TrueEvent]
06:46:23, PHGreeting
06:46:23, State - PHGreeting.cde!PlayGreeting
06:46:23, Call answered if needed
06:46:23, Playing greeting for Call Handler: Opening Greeting
06:46:39, No DTMF received
06:46:39, Event is [NULL]
06:46:39, PHTransfer
06:46:39, State - PHTransfer.cde!LoadInfo
06:46:39, Event is [TrueEvent]
06:46:39, PHGreeting
06:46:39, State - PHGreeting.cde!PlayGreeting
06:46:39, Call answered if needed
06:46:39, Playing greeting for Call Handler: Operator
06:46:47, No DTMF received
06:46:48, Playing greeting for Subscriber: Operator
06:46:48, Event is [RecordMsgEvent]
06:46:48, State - PHGreeting.cde!CheckForPostGreeting
06:46:48, Event is [NULL]
06:46:48, State - PHGreeting.cde!RecordMsg
06:46:48, Event is [ErrorEvent]
06:46:48, State - Goto fail safe conversation
06:46:48, Event is [NULL]
06:46:48, Failsafe
06:46:48, Failsafe: Answer
06:46:48, Failsafe: System Greeting
06:46:48, Failsafe Playing Prompt - /opt/cisco/connection/share/prompts/ENU/PCM/CsFailure/FailsafeENU.wav
06:46:53, Failsafe: Hang up
06:46:53, Idle
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12-16-2012 02:51 PM
Is the user's extension 1180? Did you change any of the default CSS/Partition on UCXN?
Chris
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12-16-2012 12:05 PM
I upgraded to CUC version 8.6.2.22900-9 and no longer getting the fail safe message. However I am still getting the opening greeting and not the user personal greeting. I am calling from the PSTN, have not had the opportunity yet to test from an extension if that makes any difference. Any suggestions ?
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12-16-2012 01:06 PM
So the extension for the voicemail box is correct right? in message settings for the standard greeting you have it going to personal greeting right?
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12-16-2012 02:51 PM
Is the user's extension 1180? Did you change any of the default CSS/Partition on UCXN?
Chris
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12-16-2012 03:54 PM
Yes I changed the default partition and CSS, what do I need to do to use tyese
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12-17-2012 06:17 AM
You need to make sure that the partition assigned to the user is listed in the CSS assigned to the default routing rules, etc.
Chris