I have just installed Unity Connection Version 8.6.2.20000-2. I am running the default license until i receive my license files from Cisco. I added one user and when i call the user, it goes to connection opening greeting, attempts to transfer to operator after opening greeting and then play fail safe message.
I do not know why it is doing this, the extension i am calling is configured in connection. This is the output from remote port status monitor.
06:46:23, New Call, CalledId=1180, RedirectingId=1180, Origin=16, Reason=4, CallGuid=1AAB5982D3F149BAB1696DF72E0C1FB5, CallerName=, LastRedirectingId=1180, LastRedirectingReason=4, PortDisplayName=UCM 8.6-001,[Origin=Unknown],[Reason=Forward No Answer]
06:46:23, AttemptForward
06:46:23, State - AttemptForward.cde!Dummy
06:46:23, Event is [NULL]
06:46:23, PHTransfer
06:46:23, State - PHTransfer.cde!LoadInfo
06:46:23, Event is [TrueEvent]
06:46:23, PHGreeting
06:46:23, State - PHGreeting.cde!PlayGreeting
06:46:23, Call answered if needed
06:46:23, Playing greeting for Call Handler: Opening Greeting
06:46:39, No DTMF received
06:46:39, Event is [NULL]
06:46:39, PHTransfer
06:46:39, State - PHTransfer.cde!LoadInfo
06:46:39, Event is [TrueEvent]
06:46:39, PHGreeting
06:46:39, State - PHGreeting.cde!PlayGreeting
06:46:39, Call answered if needed
06:46:39, Playing greeting for Call Handler: Operator
06:46:47, No DTMF received
06:46:48, Playing greeting for Subscriber: Operator
06:46:48, Event is [RecordMsgEvent]
06:46:48, State - PHGreeting.cde!CheckForPostGreeting
06:46:48, Event is [NULL]
06:46:48, State - PHGreeting.cde!RecordMsg
06:46:48, Event is [ErrorEvent]
06:46:48, State - Goto fail safe conversation
06:46:48, Event is [NULL]
06:46:48, Failsafe
06:46:48, Failsafe: Answer
06:46:48, Failsafe: System Greeting
06:46:48, Failsafe Playing Prompt - /opt/cisco/connection/share/prompts/ENU/PCM/CsFailure/FailsafeENU.wav
06:46:53, Failsafe: Hang up
06:46:53, Idle
