12-15-2012 02:53 PM - edited 03-19-2019 06:01 AM
I have just installed Unity Connection Version 8.6.2.20000-2. I am running the default license until i receive my license files from Cisco. I added one user and when i call the user, it goes to connection opening greeting, attempts to transfer to operator after opening greeting and then play fail safe message.
I do not know why it is doing this, the extension i am calling is configured in connection. This is the output from remote port status monitor.
06:46:23, New Call, CalledId=1180, RedirectingId=1180, Origin=16, Reason=4, CallGuid=1AAB5982D3F149BAB1696DF72E0C1FB5, CallerName=, LastRedirectingId=1180, LastRedirectingReason=4, PortDisplayName=UCM 8.6-001,[Origin=Unknown],[Reason=Forward No Answer]
06:46:23, AttemptForward
06:46:23, State - AttemptForward.cde!Dummy
06:46:23, Event is [NULL]
06:46:23, PHTransfer
06:46:23, State - PHTransfer.cde!LoadInfo
06:46:23, Event is [TrueEvent]
06:46:23, PHGreeting
06:46:23, State - PHGreeting.cde!PlayGreeting
06:46:23, Call answered if needed
06:46:23, Playing greeting for Call Handler: Opening Greeting
06:46:39, No DTMF received
06:46:39, Event is [NULL]
06:46:39, PHTransfer
06:46:39, State - PHTransfer.cde!LoadInfo
06:46:39, Event is [TrueEvent]
06:46:39, PHGreeting
06:46:39, State - PHGreeting.cde!PlayGreeting
06:46:39, Call answered if needed
06:46:39, Playing greeting for Call Handler: Operator
06:46:47, No DTMF received
06:46:48, Playing greeting for Subscriber: Operator
06:46:48, Event is [RecordMsgEvent]
06:46:48, State - PHGreeting.cde!CheckForPostGreeting
06:46:48, Event is [NULL]
06:46:48, State - PHGreeting.cde!RecordMsg
06:46:48, Event is [ErrorEvent]
06:46:48, State - Goto fail safe conversation
06:46:48, Event is [NULL]
06:46:48, Failsafe
06:46:48, Failsafe: Answer
06:46:48, Failsafe: System Greeting
06:46:48, Failsafe Playing Prompt - /opt/cisco/connection/share/prompts/ENU/PCM/CsFailure/FailsafeENU.wav
06:46:53, Failsafe: Hang up
06:46:53, Idle
Solved! Go to Solution.
12-16-2012 02:51 PM
Is the user's extension 1180? Did you change any of the default CSS/Partition on UCXN?
Chris
12-16-2012 12:05 PM
I upgraded to CUC version 8.6.2.22900-9 and no longer getting the fail safe message. However I am still getting the opening greeting and not the user personal greeting. I am calling from the PSTN, have not had the opportunity yet to test from an extension if that makes any difference. Any suggestions ?
12-16-2012 01:06 PM
So the extension for the voicemail box is correct right? in message settings for the standard greeting you have it going to personal greeting right?
Sent from Cisco Technical Support iPhone App
12-16-2012 02:51 PM
Is the user's extension 1180? Did you change any of the default CSS/Partition on UCXN?
Chris
12-16-2012 03:54 PM
Yes I changed the default partition and CSS, what do I need to do to use tyese
12-17-2012 06:17 AM
You need to make sure that the partition assigned to the user is listed in the CSS assigned to the default routing rules, etc.
Chris
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