Unity Connection Remote User Deletion Replication

[ybpants]

I am running 2 Unity Connection Clusters both running version 8.5.1ES47.12900-47 with an Intrasite link between them.

I have a user that has moved physical location and I now want to move his voicemail account from CUC Cluster A to CUC Cluster B.  His voicemail account was deleted from cluster A by our service desk and when I search cluster A I do not see the account listed.

When I search for the user on cluster B, the account is present and shows it as a remote user on Cluster A.

My question is, how long does it usualy take for this replication to happen and is there a way I can get a more detailed progress report?  I see the Intrasite links push and pull task both as in progress but this has been this way for a few hours now and we have not had any other changes that will need to replicate.

I uderstand that "how long" questions are very hard to answer but "in progress" does not really give any indication of what is happening or stop users complaing to me that a voicemail account does not exist.

Thanks in advance.

[Rob Huffman · Accepted solution]

Hi there,

You may be hitting one of these bugs;

CSCts44047 - DN: Replicator unable to sync delete user request to remote nodes

Description

Symptom:

A remote user didn't get removed

Conditions:

Create a user on home location

Let it replicate to remote node

Stop CuReplicator

Delete the user

The replicator remained stop for more than 24 hours.

In the 24 hours, the sysagent task "run cuc sysagent task Data.CheckDynDbTables" got executed.

Start the replicator

Workaround:

none

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Details

1st Found-in:                          (1)

8.5(1)

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Status:

Fixed

Last Modified:

Dec 13,2011

Known Affected Versions:

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Fixed-in:                          (12)

9.0(0.96000.76), 9.0(0.96000.12), 9.0(0.28)

8.6(2.21001.1), 8.6(2)ES5, 8.6(1.21015.1)

8.6(1)ES11, 8.5(1.13900.5), 8.5(1.13039.1)

8.5(1)ES65, 8.0(3.23041.1), 8.0(3)ES39

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Product:

Cisco Unity Connection

Platform:

Dependent

Severity:

3 - moderate

Customer Reported:                          (2)

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Related Bugs

CSCts46653 : DN: Object deletions are not being tracked in tbl_ObjectChange

Symptom:An object is deleted from its home location, but it is not deleted from any of the other locations in the network.Conditions:Intrasite Digital NetworkDeleting a replicated object on its home locationWorkaround:None

Cheers!

Rob

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[ybpants]

Thanks Rob...looks like another CUC version upgrade this weekend then