Cisco IP Voice Media Streaming App

[scooter817]

Hi all

I have a question, one of our engineers came to me and said that we have our Cisco IP Voice Media Streaming App runing on our CM Pulisher and he wants me to move it off of it. My question is do I just stop the service on the pulisher and start it on the subcriber or do I have to actually download this app

from somewhere and then install it on another server.I've checked in CM under plugins and I don't see this as a downloadable option. Any help with this would be greatly appreciate and thanks in advance.

[Chris Deren · Accepted solution]

You stop it and start on another server, or you  can run it on more than one (suggested), keep in mind that you may need to do some configuration changes after you make these changes as CUCM software media resources are tied to these individual services, i.e. conference bridges, MTPs, MOH Servers, etc. So, first review your config before potentially affecting services.

HTH, please rate all useful posts!

Chris

[Clay Plaga]

I have CUCM 12.5.1.15900-66 running on a test network. My phones can connect to each other. I am trying to configure music on hold. How do I activate the Cisco IP Voice Media Streaming App service? The Cisco documentation says:

In CUCM administration, go to tools, Service Activation. I do not see tools anywhere on the CUCM admin page.

Thank you.

[Maren Mahoney]

The documentation says to go to "Cisco Unified Serviceability" and then navigate to Tools > Service Activation. The Cisco Unified Serviceability is a separate GUI that you can access via the "Navigation" drop-down in the upper right corner of the GUI.

Maren

[Clay Plaga]

Thank you for the help. Yes, I was able to activate the MOH service. When one phone goes on hold, I hear 3 beep tones. I'm assuming it's playing a built in MOH wave file? Let me see if I can figure this out.

Thanks again.

[Maren Mahoney]

Three beeps means that CUCM is 'trying' to stream MoH but is unable. For instance, if the Region setting for the phone and the MoH server denies the codec. But that is only the most common of several possible issues. If the Region setting is not the culprit, I suggest opening a new thread with the specifics of your issue so you can get specific help (instead of this very old thread).

Maren

[Clay Plaga]

I tried to configure the regions setting, but I was not successful. I need to research this more. I will start a new thread for further posts.

Thank you.

[Elliot Dierksen]

In addition to what @Maren Mahoney mentioned, the default service parameters for the IPVSM service do not include G.729. You can select multiple codecs in the service parameters. It could also be that the new MoH server is not included in the MRGL for the calling device (most likely a gateway or SIP trunk for an outside caller).

[Maren Mahoney]

@Elliot Dierksen - I had forgotten about the G729 thing! Good catch. -- Maren

[Clay Plaga]

Thank you.