Unity Connection RTMT problem

[nordendale]

Myself and other engineers deploying Unity Connection 7.0.X have experienced this issue with separate customers:

After installing the RTMT from the Unity Connection server plugin we Cannot see the Unity Connection tab on the left of the screen.

I opened a TAC case and got it working. The fix was as follows:

The C:\Documents and Settings\<username>\.jrtmt\Modules\plugins\Unity Plugin\7.0.1.38 folder was empty except for the file: dirlock.bin. This directory should have a number of files in it, all populated during the first login of RTMT. Once the folder had the correct files, the port monitor tab appeared and I could look at port monitor. Since this seems to be taking place with multiple customers, it is more than likely a Unity Connection/RTMT issue and not a firewall or something blocking these files from downloading. I tested installing on a server in the same subnet with the same results.

Is there a bug ID for this yet?

[Chris Deren]

CSCsx33563 Bug Details

UC7.0: RTMT Missing Connection Menu Item.

Symptom:

After installing RTMT from System Settings - Plugins in the Cisco Unity Connection Administration web app and starting RTMT, Unity Connection is not displayed in the menu bar.

Fixed in -- 7.0(2.11003.1).

HTH,

Chris

[Ginger Dillon]

Hi -

Just an FYI - On my PC, since I also use RTMT for CUCM, which is a different version than the one used for Unity Connection, I installed the UC RTMT to a different sub-directory on my C drive. Otherwise the default C drive location will overwrite the previous install.

Ginger

[ciscocm001]

Hi,

We're experiencing the same error. How was the workaround done? How did you populate the directory? Did you have to upgrade to the version specified in the bug details? I am hoping to manually fix the issue without upgrading CUC.

Thanks!

[Chris Deren]

What directory are you talking about?

Chris

[ciscocm001]

The C:\Documents and Settings\\.jrtmt\Modules\plugins\Unity Plugin\7.0.1.38 as indicated in the first post in the thread.

[lolu.oshunbiyi]

Hi,

How did you get the directory to be populated with the files as I have the same problem?

Thanks

[dstine]

You are awesome. I even opened a TAC case on this issues and they told me it couldn't be done. I had a second directory in the Unity Plugin folder that had all of the files and I just copied them to the 7.0.1.38 folder. Now it works! Thanks so much. This is not the first time the forums fixed my problem when TAC has failed me.

[lfulgenzi]

I'm still not clear where to get these files. Is there an official workaround or are we just shooting at straws here?