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Cust at CUAC-BE. PUT shows entitlement to go to Advanced AC 10.5. Is there a seamless upgrade path, or is this a rebuild? I have looked at the install and admin guide but don’t see this detailed. http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm...
Hello,I am looking for documentation defining if there are any limitations for Jabber clients to transfer files with an On-Prem Presence deployment, either for file size or for file type.I do know that you can dis-allow the feature administratively b...
Hello,I have a client that we recently completed a small UCCX 8.5 Premium deployment for. As part of the deployment we completed a CAD integration with Salesforce.com in order to provide a screen pop of the associated customer account using the ANI f...
Hello, I have a client that is adding a new CSQ and needs to purchase some new UCCX Premium agents. Currently they have 186 agent but have no clue how many of the 186 are concurrently logged in. They would like to confirm approximatly how many agents...
Hello,I have a customer that would like to deploy Unified Presence as part of a green-field deployment. They have a hosted exchange via Microsoft Business Productivity Online Suite (BPOS). I cannot seem to find any documentation that officially suppo...
Elizabeth,Could you point me to the ordering guide for this? I have a customer that is interested in Prime Advanced including Contact Center Assurance but I can't seem to find an ordering guide for this.Thanks, Casey Nordendale ...
Thanks for the help. Again, the goal would be to have a historical view into concurrently logged in agents, but it sounds like there is no such report.
