I'm trying to remember if anything special was required go enable the have the Vm button do something on physical phones. Did a SIP integration with 11.5 and VM functionality works if the users call the VM pilot but the VM button on the test phones they used (6921s) didn't do anything. This was both on and off hook. I created a UC service to assign to Jabber users but won't have a 8800 series phone until later in the week to test and just want to make sure I'm not forgetting something? Do I need to create a Phone Service url as well?
No, you do not need a UC service profile for ip phones for VM, you need to create a VM profile, if you haven't, you need to review the sccp or sip integration guide which covers everything you need.
Yes, created a VM profile (which I made the system default) and confirmed that works fine if I assign it to a DN and call that user and let it ring out to VM. The CSS for rhe user allows access to the partition that contains the pilot for VM. If i go off hook and dial the pilot Unity picks up as expected and the user is able to access their VM, but if they hit the button on their phone nothing occurs. I'll try a different model phone as well this week.
Yes, I had the phone service enabled. I just got it working though. The CSS of the device only allowed for emergency calls; the CSS of the line allowed for calls to the PSTN and VM. I had a user successfully go off-hook and dial the VM pilot but when they went off-hook and hit the VM button did nothing. I thought the CSS of the line would be concatenated w/ the device when off-hook and calls to VM through the button would work, but I guess that's not the case. I added the partition for the VM pilot into the emergency call CSS and it worked right away. I'll just create a new CSS for lobby phones that doesn't include the VM partition.
