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Beginner

Unity Connection Fail safe message

I have just installed Unity Connection Version 8.6.2.20000-2. I am running the default license until i receive my license files from Cisco. I added one user and when i call the user, it goes to connection opening greeting, attempts to transfer to operator after opening greeting and then play fail safe message.

I do not know why it is doing this, the extension i am calling is configured in connection. This is the output from remote port status monitor.

06:46:23, New Call, CalledId=1180,  RedirectingId=1180,  Origin=16,  Reason=4,  CallGuid=1AAB5982D3F149BAB1696DF72E0C1FB5,  CallerName=,  LastRedirectingId=1180,  LastRedirectingReason=4,  PortDisplayName=UCM 8.6-001,[Origin=Unknown],[Reason=Forward No Answer]

06:46:23, AttemptForward

06:46:23, State - AttemptForward.cde!Dummy

06:46:23, Event is [NULL]

06:46:23, PHTransfer

06:46:23, State - PHTransfer.cde!LoadInfo

06:46:23, Event is [TrueEvent]

06:46:23, PHGreeting

06:46:23, State - PHGreeting.cde!PlayGreeting

06:46:23, Call answered if needed

06:46:23, Playing greeting for Call Handler:  Opening Greeting

06:46:39, No DTMF received

06:46:39, Event is [NULL]

06:46:39, PHTransfer

06:46:39, State - PHTransfer.cde!LoadInfo

06:46:39, Event is [TrueEvent]

06:46:39, PHGreeting

06:46:39, State - PHGreeting.cde!PlayGreeting

06:46:39, Call answered if needed

06:46:39, Playing greeting for Call Handler:  Operator

06:46:47, No DTMF received

06:46:48, Playing greeting for Subscriber:  Operator

06:46:48, Event is [RecordMsgEvent]

06:46:48, State - PHGreeting.cde!CheckForPostGreeting

06:46:48, Event is [NULL]

06:46:48, State - PHGreeting.cde!RecordMsg

06:46:48, Event is [ErrorEvent]

06:46:48, State - Goto fail safe conversation

06:46:48, Event is [NULL]

06:46:48, Failsafe

06:46:48, Failsafe: Answer

06:46:48, Failsafe: System Greeting

06:46:48, Failsafe Playing Prompt - /opt/cisco/connection/share/prompts/ENU/PCM/CsFailure/FailsafeENU.wav

06:46:53, Failsafe: Hang up

06:46:53, Idle

Everyone's tags (5)
1 ACCEPTED SOLUTION

Accepted Solutions
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Hall of Fame Master

Unity Connection Fail safe message

Is the user's extension 1180?  Did you change any of the default CSS/Partition on UCXN?

Chris

View solution in original post

5 REPLIES 5
Highlighted
Beginner

Unity Connection Fail safe message

I upgraded to CUC version 8.6.2.22900-9 and no longer getting the fail safe message. However I am still getting the opening greeting and not the user personal greeting. I am calling from the PSTN, have not had the opportunity yet to test from an extension if that makes any difference. Any suggestions ?

Highlighted
Beginner

Re: Unity Connection Fail safe message


So the extension for the voicemail box is correct right? in message settings for the standard greeting you have it going to personal greeting right?
Sent from Cisco Technical Support iPhone App

Highlighted
Hall of Fame Master

Unity Connection Fail safe message

Is the user's extension 1180?  Did you change any of the default CSS/Partition on UCXN?

Chris

View solution in original post

Highlighted
Beginner

Unity Connection Fail safe message

Yes I changed the default partition and CSS, what do I need to do to use tyese

Highlighted
Hall of Fame Master

Unity Connection Fail safe message

You need to make sure that the partition assigned to the user is listed in the CSS assigned to the default routing rules, etc.

Chris

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