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Blade server will not recognize/enable new DIMMs

mathew.goddard
Level 1
Level 1

DIMMs A0 & A1 failed on my B200-M3 blade. I replaced the DIMMs with new ones. However, the 'Faults' tab in UCS Mgr still shows them as inoperable and the 'Effective memory' value on the 'General' tab is still lower than it should be.

I see this in the SEL logs:

6 | 07/26/2024 14:30:29 EDT | BIOS | System Firmware Progress #0x06 | System Firmware error | CPU1 DIMM A0 Memory Failed (Blacklisted by BMC). | Asserted
7 | 07/26/2024 14:30:29 EDT | BIOS | System Firmware Progress #0x06 | System Firmware error | CPU1 DIMM A1 Memory Failed (Blacklisted by BMC). | Asserted
8 | 07/26/2024 14:30:32 EDT | CIMC | Entity presence BIOS_POST_CMPLT #0x4b | Device Present | Asserted
9 | 08/12/2024 21:16:48 EDT | CIMC | Memory DDR3_P1_A0_ECC #0x72 | Upper Non-recoverable - going high | Deasserted | Reading 0 <= Threshold 60250 error
a | 08/12/2024 21:16:48 EDT | CIMC | Memory DDR3_P1_A1_ECC #0x73 | Upper Non-recoverable - going high | Deasserted | Reading 0 <= Threshold 60250 error
b | 08/12/2024 21:16:48 EDT | CIMC | Platform alert LED_BLADE_STATUS #0x95 | LED color is green | Asserted

Lines '9' & 'a' imply that the new DIMMs are fine and lines '6' & '7' seem to imply that UCS isn't allowing them to operate because those two slots have been 'blacklisted'. Is that an accurate inference on my part? If so, is there a way to 'unblacklist' those ports?

Note: I cleared the memory errors at the CLI (scope server [chassis]/[server] -> reset-all-memory-errors -> commit) but that didn't change anything.

1 Accepted Solution

Accepted Solutions

marce1000
VIP
VIP

 

      - This  could be related https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvs31291
         + Also have a look at    https://davidring.ie/2014/07/11/cisco-ucs-blades-memory-troubleshooting/

       M.



-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

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2 Replies 2

marce1000
VIP
VIP

 

      - This  could be related https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvs31291
         + Also have a look at    https://davidring.ie/2014/07/11/cisco-ucs-blades-memory-troubleshooting/

       M.



-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

That second link suggested resetting the CIMC and re-acknowledging the server. I tried that and it fixed it - the slots are now recognized and the RAM is back to its normal level.

Thank you so much!!

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