How to fix error [FSM:FAILED]: sam:dme:MgmtControllerUpdateSwitch (error code:F999693)

[sendi-septiawan]

Hi,

I have Fabric Interconnect 6120, I try to update firmware from 1.4 to 2.1,
suddenly the load activated firmware stuck and error [FSM:FAILED]: sam:dme:MgmtControllerUpdateSwitch (error code:F999693),

how to fix this problem?

thanks,

sendi

[Walter Dey]

The manual is not very helpful here, see below; I would open a TAC case.

fsmFailMgmtControllerUpdateSwitch
 
Fault Code:F999693
 
Message
 
[FSM:FAILED]: sam:dme:MgmtControllerUpdateSwitch
 
Explanation
 
None set.
 
Recommended Action
 
Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. Also refer to the Release Notes for Cisco UCS Manager and the Cisco UCS Troubleshooting Guide. If you cannot resolve the issue, execute the show tech-support command and contact Cisco Technical Support.
 
Fault Details
 
Severity: critical

 
Cause: fsm-failed

 
mibFaultCode: 999693

 
mibFaultName: fsmFailMgmtControllerUpdateSwitch

 
moClass: mgmt:Controller

 
Type: fsm

[SureshLalge50444]

Hi,

I am also getting the below error. Could you please help me to resolve this error.

Affected object           :           sys/user-ext

Description      :           [FSM:FAILED]: user configuration(FSM:sam:dme:AaaUserEpUpdateUserEp). Remote-Invocation-Error: Failed to configure AAA login block on NXOS, SAM coupler version not supported

Thanks .

Suresh

[Keny Perez]

Sendi, 

As Walter said, you better open a case... doing a quick research I find mates doing a downgrade and then try an upgrade again to solve it.  Others just do the upgrade again and do a "Force" activation which is available in the Auto Install beginning with UCSM 2.1.

Just before you open the case, what is the process you used to upgrade, Manual or Auto Install?  If you did it manually, did you follow the steps to do it in the right order? failing to do it in this wait can cause this type of problems.

Let us know...

Rate ALL helpful answers.

-Kenny

[Keny Perez]

Sendi,

Is fabric working fine now?

-Kenny