About pescla

pescla · 09-01-2026

Does Webex Contact Center integrate SDKs of Jabra, Plantronics etc into their Browser, to allow Headsets to accept CC calls using the Headset buttons? I could not find anything on it, so i would assume not?

pescla · 08-30-2026

Just wanting to see if others are having issues too: For my customers tenant, on 10th August i was able to successfully use the API to create a new contact list & write contacts into it. Ever since then, the API returns a 200 (not a 202 as it usually...

pescla · 07-28-2026

Not a question only for WxCC, but the use case is there: When an Agent starts an outdial call, he first has to accept it in his Webex Client. Is there a way to eliminate this additional click by somehow being able to enable Auto Accept in the Webex C...

pescla · 06-22-2026

Hi, for a big migration i am looking to add many Webex Calling numbers to a telephony channel using this API:https://developer.webex.com/webex-contact-center/docs/api/v1/dial-number/create-a-new-dialed-number-mappingI got all the needed data right so...

pescla · 03-05-2026

All said in title basically. I tried different accounts, orgs, both custom service apps and the default 3rd party ones. Almost every time im getting this error: Referrer: Control Hub notification toaster-links Browser URL: https://admin.webex.com/a...

pescla · 08-21-2026

A colleague from Cisco made a widget that solves this by using the calling API to accept the call in the Webex Client after the call was placed in the Agent Desktop: https://github.com/webextoolsde/CC-Agent-Outbound-Auto-Answer-WbxC

pescla · 07-29-2026

Yes that is exactly what the background is - WxCC doesnt control the phone. For inbound calls, that isnt a big problem - you still just press "accept" once to take the call, just on the phone. For outbound calls it is very silly though. You dial the ...

pescla · 07-08-2026

Place Call is under Call Contact next to Call Consult, Call Hold and Call Redirect, you should have it

pescla · 03-19-2026

Not quite sure what exactly the issue is. When i create a new Report, Type "Queue Dataset" (not sure what its called in English), add the Agent Name to the Row Segments and "Count of Call Rejected" to the Profile Variables, i get just that: How many ...

pescla · 03-11-2026

Ah, sorry i dont usually work with VGWs. The first, no inbound

Member Since	‎02-26-2020 01:19 AM
Date Last Visited	‎09-11-2026 02:38 PM
Posts	146
Total Helpful Votes Received	95

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