pingaunis
Level 1
Level 1
Member since ‎02-21-2008
‎01-10-2020

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So short story, CUIC ver 10.5. Someone previously created a custom report based off Agent Skill Weekly Historical. They made some minor tweaks to the report definition. The report works with any dates were the week includes only 2019 or 2020 data. If...
We had an analyst change the name of a CSQ. Now on the CSQ Activity Report it's showing the data for the previous name and the new name. Is there a way to combine the data. Tallying the amount of calls is easy but combining the avaerage time to aband...
I am trying to get a Simple name to display along with DNIS and ANI when a call comes to CAD Agent. I have seen an example (http://www.cisco.com/image/gif/paws/46023/QA-SetupScreenPOP.pdf) of how to do this using Set Enterprise Data Step. I try setti...
The call managers which were setup before I started seem to have far too many certificates. I can't imagine they are all being used. I would think we would have 3 for web and 1 or 2 for ldap. I'm still green in the cert space. Can anyone help direct ...
I have Unity Connection 8.5.1. It is setup for LDAP Sync. It's set to use LDAP Authentication for users. The passwords and search bases are correct becasue I can authenticate for inbox/PCA and admin. It's using SSL and I have changed the Server infor...
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Member Since ‎02-21-2008 01:26 PM
Date Last Visited ‎01-10-2020 12:13 AM
Posts 21
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