Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Hi, I'm with UCCE 12.5 and CVP 12.5.I was reading the CVP logs. And I can see our data set in the VXML Array with PV5, but after the TOEXTVXML[0] info, there is a Peripheral Variables section, with all the CallVariables from ICM. So can we call {Data...
Hi, Someone successfully deployed Finesse as an application (PWA) ? I used the option 'Install this website as an app' but now I need to deployed it. I really like the fact that is have it's own icon but I'm newb in this, I tried to create a .manifes...
Hi, We have users using Jabber with Cisco VPN and some users have one way speech since few weeks. The only changes we can see are windows updates.Packet loss shown on jabber statistic window.No packet loss shown on Cisco ASA connection.Sip inspect ha...
Hi, Someone have made a report definition were we can get every skillgroup set for agents ? Like the Agent_Attributes but for skill group. I know I can get it from SQL but I want it to be available to managers. Thank you
Hi, Is there a way with CCMP (Or UCCE) to quickly add an attribute to a bunch of agent, from the same team or other criteria ?I can't find exactly if that can be done by a manager and we dont have CCMP yet. Thank you
Thank you,as the log shown: Peripheral Variables=CallVariable5 I though I could use the Data.Session.CallVariable5 instead of setting it in the array. Have a nice day
Yeah ! I just found. There is the shortcut I used"C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe" --app=https://finesse-prod --new-window
Hi Andrea,We just added exclusions. We summited it to Cisco and there is the bughttps://bst.cisco.com/bugsearch/bug/CSCwa76267But note we rolled back from 14.0.2 to 12.8.6 because we had other issues with 14.0.x and 12.9.6 (Hold\Resume issue and head...
Hi, Problem seem to be with windows defender.When the user have the issue, we update defender and it start working just after the update.We are adding the exclusion to the AV to see if it help. Thank you
Hi @Dillon Probst We have a weird issue here, same setup than yours, but we have lenovo pc with high definition audio driver.the problem is a bit different. The audio is not working at the beginning of the call and come back after 1-2min and in jabbe...
