Real-time agent state changes integration API or SDK (JTAPI or other).

[AgshinA]

Hi, I'm new to Cisco UCCX integrations as a software developer. I just want to know is there any subscription based API or SDK to subscribe agent state changes real time. Does Jtapi or any other API or SDK have this ?

[Thomas G. Johannesen · Accepted solution]

Hey.

You can use the Finesse notification service

About Cisco Finesse Notifications - Finesse - Document - Cisco Developer

Managing Notifications in Third-Party Applications - Finesse - Document - Cisco Developer