Update AW process keeps on bouncing when making changes on script editor

[fabien.damien]

Hi All,

Any idea why the AW update process keeps on bouncing when making changes on the script editor or configuration manager?

i'm using iCM version 7.5.1.

As mentioned in the below document that a user which name is composed of the instance name ad AW hostname should be added to:

Administrators

SQLAWADMIN

Domain users groups

http://www.ciscosistemas.org/application/pdf/paws/53051/bounce-update-aw.pdf

Any idea which exact user should that be? is that an expected behaviour of the updateAW process?

Thanks in advance,

[david.macias]

Can you post the updateaw logs?  Also, 7.5.1 is pretty old, you might want to update your version first.

david

[fabien.damien]

hello David,

any idea on how to dump the update aw process?

[david.macias]

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00800ac599.shtml

david

[fabien.damien]

Hi again,

i know how to use dumplog utility, but i'm not able to find updateaw process to dump it.

cheers,

[david.macias]

Your original posts said you saw the updateaw service bouncing.  Then get logs from that service.  Or perhaps I missed something, maybe you should post a picture of where you see the service bouncing.  The updateaw is part of the distributor.

david

[fabien.damien]

Hi David,

i was searching under the aw folder, i was able to find desired logs under dis folder.

check them and let me know what you think.

thanks.

[jessepbeatty]

Have you seen this field notice? Sounds like what you're running into.

http://www.cisco.com/en/US/ts/fn/633/fn63371.html

[geoff]

get the ES to fix this problem. Well known.

Regards,

Geoff