Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Hi, I have the following:ISR4331 - 100 phones SRST capacityVG450 - 144 SCCP configured for analog basic phones40 x Cisco 8851We configured all 8851 in a device pool with ISR4331 as SRST reference. We configured all VG450 ports (except two) in a diff...
Hi, I have the following:CUCM 12.5.1.11900-146UCCX 12.0.1.10000-24 (ES03-36)IM&P 12.5.1.11900-117 The chat in Finesse desktop is working when we had a user manually, i.e entering the user@domain in the search field. But if we want to do a LDAP dire...
Hi, We want to give an agent the capabilty to do silent monitoring on another agent, without giving the first agent the supervisor role. Somebody knows a way to do that? Thanks in advance!
Hi,
I want to give permissions to user so it can be able to generate CDR reports in CUCM, but only that. What are the minimum Access Control Groups/ Roles that I have to give to the user? I do not want to give the user admin access.
Thanks!
I have a CUCM cluster with two servers. When we configure the system to use the media ressources of the subscriber for conferencing, everything works fine. But when we configure the system to use the publisher, we get a busy tone when we try to add...
Thank you @Roger Kallberg , I configured the router as preference 4 in the SCCP config indeed. You are telling me what I was thinking: the VG is a whole device and its ports will battle for SRST with no control. And they will battle with the 8851.
Hello Shalid, Thank you for your response. I already tried restarting the services and all the steps have been followed to configure the chat. Is there a way to verify that the server goes indeed to the LDAP servers and that my configuration in LDAP...
Thank you Ritesh and Sean,My thoughts was that an agent should be able to listen to another agent for training purpose. I will look for other solutions, the only one I have for now is to listen back to recordings.Thank you again!
