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Hello guys,Need help about the features that the basic Cisco IP IVR has.I was looking for if I can have the calls queuing when all agents are busy, something like a waiting line so I don't lose the calls and voicemail is not a option for me also.If a...
Hello all,I'm sorry but I'm not familiar with the IVR from Cisco.I have 2 different toll free numbers, do I need to order 2 IVR's or 1 can do the job?Thanks in advance for the help.Jeferson.
Hello guys, I have some questions about the new Cisco tool KTN (Know the Network).1 - Can I run the software via VPN on the network I would like to discovery?If yes, Should I put the mac address of my network card or of the vpn adapter?2 - Can someon...
Hi everyone,Here is my scenario:I have a Ip telephony network with cisco 7912 and 7960 with a CM 4, I need to configure the boos and secretary phones, the boss has a 7912 and the sec has a 7960. here is what need to be done:The boss can´t take any ca...
Hello, I´m on a network witha lot of switches, I configured auto QoS on non C2950 SI, but now I need to configureQueueing and Scheduling on those, because they do not support auto QoS. Witch command can I use to to this, andhow I can check if is wor...
Hello Anthony,so, does not metter how many numbers I have?The situations is like this:0800 7775568 - 1st toll free number, the calls goes to a hunt group with 5 agents.0800 7774578 - 2nd toll free number, this will have 4 option to choose from and e...
Cisco Internetwork Operating System SoftwareIOS (tm) C2950 Software (C2950-I6Q4L2-M), Version 12.1(22)EA4, RELEASE SOFTWARE (fc1)I read, but it´s telling me about Auto QoS, but does not sup...
So, I´m already using the CUCM-USR-LIC for the new phones that will be added, that means I need to use those for the old phone too?an example:I have 130 phone that will be added:130 - CUCM-USR-LICI have 57 existing phones with license for 4.x, s...
