Hello guys, Need help about the features that the basic Cisco IP IVR has. I was looking for if I can have the calls queuing when all agents are busy, something like a waiting line so I don't lose the calls and voicemail is not a option for me also. If anyone can help me clarify this, will be great. Thanks, Jeferson. ... View more

Hello guys, I have some questions about the new Cisco tool KTN (Know the Net work). 1 - Can I run the software via VPN on the network I would like to discovery? If yes, Should I put the mac address of my network card or of the vpn adapter? 2 - Can someone give me an example of the configurations I got do on the devices in order for the software works? I know that I have to configure snmp, but how this configuration works, I´m not familar with snmp configuration. So, an example would be great. Thanks in advance guys. ... View more

Hi everyone, Here is my scenario: I have a Ip telephony network with cisco 7912 and 7960 with a CM 4, I need to configure the boos and secretary phones, the boss has a 7912 and the sec has a 7960. here is what need to be done: The boss can´t take any call from outside or inside the network, just from his secretary, all his calls must to go to secretary first. So, the secretary takes the call and then tranfer to him. But when I config, the call goes to the secretary, but when she transfer the call, does not ring on the boss phone but rings back on her own phone as the second line. The other configuration I did, the secretary can transfer to the boss, but all the calls rings on both phones devices, I need to ring on only the secretary´s. Boss ex: 2006 Secretary: 2008 ... View more