Our contact center manager recently reached out to me about enabling whisper mode on the user profiles that the agents are using. When I go into the profile and select module settings the All button is greyed out  and I'm a full admin, I wanted to kn...

I recently started working for a new employer and they are running CUCM 12.5.1, I was testing out the passwords for the CLI and none of them work and no one knows the username or password to get in. I wanted to know is there a way that I can reset th...

We have a new installation of WebEx CC and the manager of the call center wanted to know how long is a call presented to an agent before they are put into RONA and the call is presented to another agent. I wanted to know where could I find this infor...

Hi I started working for a company last year that moved from the On-Prem UC suite to WebEx Calling and WebEx CC. One of the managers of the CC asked me last week is there a way to turn back on the UCCX server to get access to CUIC to pull some report...